Details on United’s restrictive “BusinessFirst” upgrade policy to Hawaii

While United has long allowed “unlimited domestic upgrades” to be applied on flights from the mainland to Hawaii, Continental operates internationally configured 767s on their routes between Honolulu and Houston/Newark, which they treat as “BusinessFirst” markets. Therefore unlimited domestic upgrades don’t apply on the routes, and the upgrade costs (including co-pays) are steep.

Well, it appears the “new” United will be going the Continental way on those routes. The “BusinessFirst” flights won’t be eligible for upgrades using confirmed regional upgrades. That’s a bit disappointing, given that Premium Service isn’t “unlimited domestic upgrade” eligible either, but confirmed regional upgrades can be applied on that route.

Systemwide upgrades can be applied on the route, though a minimum of a “W” fare will need to be booked in order to be eligible for an upgrade.

So for all practical purposes, Hawaii “BusinessFirst” routes are like any other international routes.

I suppose nothing is “lost” here given that this is the way it was before as well, though my fear is that the new United will operate more internationally configured planes to Hawaii, meaning fewer opportunities for reasonably priced upgrades.

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mauiUAflyer Guest

If they were to add INTL birds on HI-mainland flights (e.g., ORD) I would happily burn a SWU. 10 hours on plane is 10 hours on a plane, and OGG-ORD is further than ORD-LHR. I recently took the HNL-EWR flight, and enjoyed it. I wish I could have used a SWU, as instead I bought a BF fare. It would be even better with lie-flat beds...

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Matt Guest

I'm a once-a-year Mid-America-Hawaii paid APEX F class flyer. Continental's BusinesFirst service to the islands is vastly more luxurious then United's. They can't/won't maintain that without the incremental revenue. Do not water it down by turning it into "upgrade class". Let the upgraders fly from LAX & SFO on single-aisle domestic a/c.

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lucky New Member

@ Mike Smith -- None do. United just operates domestically configured 767s. Continental operates 762s/764s from Newark and Houston.

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Carl Guest

@Boraxo - I originate in HNL, where UA is actually price competitive. Otherwise I would switch to AS in a heartbeat, as I love their program.

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Boraxo Guest

This really will have little effect for us as UA/CO prices from California to Hawaii are roughly 100-200% higher than Alaska. So we reluctantly sacrifice UDU for hundreds in savings, and often can get UFC for @ $100 per flight, which is even less than AA's 500mi "stickers" Still sad to see UA/CO continue to gut the value of the program for 1Ks, etc.

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