Last week Tiffany wrote about how Delta was hiding partner award space on their website. Basically Delta’s website was refusing to show any partner award space when searching for one-way tickets. You’d either get options on Delta’s own flights, or otherwise would get an error message indicating that no results were found.
However, when searching for a roundtrip award ticket instead, the standard options would appear.
Tiffany was probably more forgiving than I would have been, assuming it was just a glitch. And I guess that could be the case, in theory. But as she also noted, I’m not exactly sure how a glitch like that would happen. It’s certainly a convenient glitch, whereby you’re showing your members less space than is actually available.
Well, the good news is that the glitch seems to have been fixed — delta.com is once again showing correct partner award space for one-way travel.
Using the same example as above, if you search for one-way award space for travel next summer between Houston and Paris, you’ll actually be brought to a page with results, rather than an error message.
Bottom line
Kudos to Delta for fixing this glitch. I still question how this happened to begin with, but ultimately what matters is that it works again. Sometimes it’s worth taking a step back and remembering that it was just last November that Delta introduced a functional award calendar, which made it possible to more easily search for awards online.
That ultimately doesn’t change the fact that Delta is still trying to make their program as revenue based as possible, but at least long term it’ll be easy to find those super expensive premium cabin awards. 😉
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