This is sort of crazy. Video footage has emerged of an incident that occurred at Portland Airport on Sunday, February 11. Per kgw.com, the incident took place between a 37 year old scientist with a PhD in electrical engineering, Ruhul Amin, and two Delta gate agents.
In the below video you’ll see that the Delta representative says to him “you can take my f*cking picture if you want to, a**hole.” Clearly the Delta representative feels provoked, as the passenger is filming the two Delta employees without their consent. However, I think nothing justifies talking to someone that way, especially when you’re at work.
According to the passenger, his Delta flight from Honolulu to Portland was delayed twice, and he was eventually rebooked on Hawaiian. However, his checked luggage was apparently still transported by Delta (and that’s what his claim tag said), yet the Delta employees in Portland told him he had to talk to Hawaiian. He started recording once he was treated poorly.
Here’s a short clip of the way the Delta employee spoke to him:
Delta has suspended the employee in question, and issued the following the statement:
“The actions displayed by this employee do not in any way reflect the standard of customer service and professionalism we expect from our employees,” Delta Airlines said in a statement. “This conduct is unacceptable and we have reached out directly to the customer and apologized.”
Delta called the passenger on Monday to apologize and offer a $200 voucher. They also found his bag and dropped it off at his hotel.
Of course we don’t know what transpired to cause things to get to this point. I don’t think the passenger was in the right for recording employees the way he did, though I think nothing justifies how the Delta employees acted. At some point the Delta employee should have just stopped engaging with the guy rather than talking as rudely as he did. It’s also quite sad how post-9/11 the first reaction when there’s any sort of confrontation is to call the cops.
What do you make of this situation?