Continental Do update

I have a few minutes between this morning’s mystery tour and the Q&A session, so I wanted to provide a quick update. I had high expectations coming to the Continental Do based on the great reviews I’ve read, but frankly they haven’t done it justice. WOW is all I can say!

Last night they had a function at the Marriott, which was awesome. The highlight had to be a “Miles or no Miles” game they played three rounds of, much like “Deal or no Deal.” Those holding the suitcases (FlyerTalkers picked at random) got 5,000 OnePass miles, while the contestants could win up to 1,000,000 miles. It was just like the real show — there was a banker, the board looked real, the suitcases were real, etc. It was extremely well done. I think the most anyone won was 180,000 miles. Yeah, our contestants weren’t very good (I’m kidding).

I was given a “ticket” for the mystery tour this morning, which I was happy I got, even before I knew what it would be. I like surprises, and this was definitely no disappointment. At 7:30AM this morning we all got on buses from the various hotels, where our host told us that the “mystery tour” would be Continental 9920 with service to Houston, so obviously everyone was excited. I figured they would scale back the event a bit this year due to the economy, but Continental went all out.

We were driven to the airport, where we drove up to an internationally configured 757-200 with airstairs at both the front and the back of the aircraft. First we had to clear security (they literally had TSA agents at the airstairs, and no, we didn’t have to take off our shoes), at which point a guy from in-flight product along with the managing director of customer experience spoke.

We then boarded a 757, where we were greeted by all kinds of execs and flight attendants. There were at least eight or nine flight attendants on this flight, and apparently a few of them were from the old safety video.

Obviously the announcements were largely tongue-in-cheek if not downright hilarious at times. These flight attendants were here for more than just our safety, and it showed they were having a great time

Most middle seats stayed empty, and in each seat was a BusinessFirst blanket, pillow, and amenity kit, which we could take home.

We had two captains aboard (one would be flying each of the flights since there were two hours), one of which made an announcement explaining our flight time of one hour and that we’d be flying over San Antonio, Galveston, doing a fly-over of Hobby airport, etc.

About five minutes after take-off the flight attendants started distributing the snacks, which consisted of chocolate truffles, strawberries, danishes, etc. All of the bags had flutes, as the champagne/orange juice/mimosa service was nonstop throughout the flight. It was pretty funny, since we climbed like crazy at times to the point that flutes were falling off the tray tables, but the service continued. Best of all the VP’s/execs were serving the drinks along with the flight attendants.

Another cool aspect of the flight was that the flight deck door was open for most of the flight, so people could take pictures, ask questions, etc. As we overflew Hobby airport, there was of course a joke or two at the expense of our friends at Southwest Airlines, which made it all the more entertaining.

What an awesome, incredible, ridiculous experience. There was so much laughter, applause, and goodwill, that I almost feel like flying Continental from now on. The fact that the executives could “mingle” with the flight attendants and work happily as a team is something I could never even begin to imagine at United, unfortunately. The flight attendants will be at the function tonight as well, which is awesome.

Continental, you rock. I’ll hopefully have a ton of pictures of the whole event up by tomorrow.

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A Reasonable Person Guest

+1 to everything "OMG, on February 9th, 2009 at 9:37 pm" said. redflyer sounds like a psycho bearing a serious grudge.

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Outraged CAL pilot Guest

There are so many things wrong with this junket. I can't possibly address them all in one post. But to those of you who think we CAL pilots are overreacting, let me say this: While I appreciate loyal passengers as any sensible employee/ businessman would, I hardly think wasting money in the present environment is a wise move merely to gain that loyalty. You guys and gals love CAL because, compared to most other North American Carriers, we put out the best product we can, BAR NONE. What makes that product so good is the $200 million/ year loan the pilots gave to management--- a loan that enables management give you free snacks, drinks and meals, entertainment, new aircraft, and cheap travel. What also makes the product so renowned is the great lengths the professional pilots of Continental Airlines go to each day to save the company money, while also ranking among the best in on-time performance. In 2007 and 2008 we saved the company more than $100 million through our hard efforts of fuel management. Nobody puts a gun to our head ordering us to do this. We do so out of our utmost professional behavior while at work. We do so for the company and, more importantly, for you, our customers. Saving such amounts doesn't make our job easier. In fact, it can be terribly taxing on the psyche at times by adding fuel-conservation strategies to an already complex and dense workload. Do we get any thanks for this? NEVER. Instead we constantly deal with a management that is forever at loggerheads with its pilots. Just 3 months ago, a Chief Pilot extended the probationary period, by another year, of one of our pilots who stayed home during Hurricane Ike to protect his family. This despite the fact that mgmt put out an employee bulletin reminding us all that we are to take care of our families first as Ike closed in on us. What else was this pilot to think when mgmt literally tells him putting family first is ok; then a week later threatens to fire him???!!! In fact, they did this to not one but TWO pilots. In addition, we have 147 pilots who are laid off. There is no work out there for them, they are scrapping by on unemployment benefits that will be running out in the next few weeks. That they are paid $30,000 their first year WITHOUT health insurance is bad enough. That they get furloughed just because we are in contract negotiations is another issue altogether. These are not inexperienced pilots, most new-hire pilots join Continental with 5-10,000 flight hours of experience. These are the best of the best professional pilots picked from the job market. the proverbial cream of the crop. Further, we have more than 100 pilots who were downgraded and took $65,000/ yr paycuts as a result. So NO, now is not the time for our company to be joyriding our jets around just to keep some bloggers happy. CAL has $2.5 to 3 billion in the bank. They can certainly afford to drop $1.2 mil on this event. Just the same, they can afford to restore our pay (we have been working under a concessionary contract since early 2005). They can afford to stop cutting our health benefits. And, MOST IMPORTANTLY, they can afford to bring back the 147 hostages who are struggling to feed their children while losing their homes. This is yet another slap in our face. But at least it will unify the pilots as we struggle with management to get a new contract. I just can't wait to hear the corporate spin on this boondoggle. Believe me, they will start patting themselves on the back for this shortly. Now... about the drunken passengers in the cockpit.... if i only had the time to address that one.

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Newflyer Guest

As a member of the former non elite flyers those of us who flew economy before we could afford better, and friends with those who currently fly in economy but who may not in the future, I wonder how many more tickets, and future elite members would have been created by using the 1.2 million to create goodwill through lower ticket prices or fewer fees, better service/meals to "non-elite", and enhanced planes. Because of past experience in economy- when we couldn't afford better, I try to avoid flying my family of 5-(where one trip to Japan can be $20,000) on Continental. Not to mention family who travels here. Think towards the future, who is sitting in economy who might someday be elite, whose child in economy might someday be choosing which airline to fly. 1.2 million could have gone a long way toward establishing a solid future, more dependable flights, lower fees, and happier staff all which translates into future sales. So the party was fun today, security risked, exec's showed that they know how to party-but is that wise fiscal management? True it enhances the standing in the minds of some elite's today but others say what a way to squander, endanger and piss off other customers. And now I choose between two airlines based on rested pilots, quality of service, wisdom of management... and while I want to put my country first what with pilots out of work why should I when the American company puts entertainment first not my safety or their staff. Nope they couldn't just award extra points without the extra cost, given out extra upgrades on already flying planes, have enough pilots flying more like 40 vs 70 hours week after week, shared the goodwill with all customers hmmm. This DO might just be the deal breaker for me. oops consider that a lost $20,000 which would make your being impressed a wash now-and heck that's just one flight. And then you have others I know that have the same feeling why utilize a company that can't treat its staff as priority, that cut some pilots hours and dump extra on others to save costs. Hope they can demonstrate the gain on the bottom line. But maybe your are correct that management sure is smart, bankrupt twice and now a 4th quarter loss of $266 million, you sure they know what they are doing or that this just wasn't an excuse to party before bankrupt for the third time? Fly safe Fly wise

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OMG Guest

redflyer, We Americans all harbor feelings of loss and pain from 9-11. I worked (and continue to work) in downtown NYC on that day. By the luck of the draw I was spared witnessing in firsthand the carnage that the terrorists inflicted upon the nation. However, my colleagues were not so fortunate and endured firsthand witnessing of the extinguishing of the lives of family, friends and coworkers. I myself was witness to the recovery of remains on numerous occasions. I remember the tears of my fellow New Yorkers as they remembered those who were lost. I do not take lightly their suffering they and the families of the lost endured. I am a New Yorker because I saw how the people of this city and this nation came together to support another during that time. I only want to build upon that spirit of cooperation that was prevalent right after 9-11 that if built upon, would ultimately make us a greater nation. However, I despise the paranoia that infiltrates our society today because of that. I believe that falling into that trap is exactly what the terrorists want us to do. The idea of America is based on the idea that ANYONE can build an enterprise here and enrich themselves and other through their activities. I don't want that hope to be extinguished. For the record, I am a licensed pilot myself. I was on flight 9921 and I don't think for one minute the was approaching a dangerous state. I certainly would have made it known if I thought the environment was unsafe. I respect your concern for the furloughed pilots. The best way to get them back to work is to increase the revenue for Continental airlines. I recognize that these are treacherous times for any airline, but I believe the DO can only help Continental in the long run. Obviously, such indulgences cannot be repeated on a weekly or monthly basis. But, it certainly enhances Continental's standing in the minds of the "elite" Onepass members and increases revenue enhancement. Again, I really want to see Continental succeed and prosper. I respect and admire all of the employees of the airline and I am humbled by the efforts Continental put forth to accommodate this group. Fly safe redflyer

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flyer343 Guest

Hey redflyer Why are you taking this out on those who attended this event? Are you looking for respect? Why don't you contact CAL management if it is such a big deal to you. I would say most pilots don't think like you and I think it is very unprofessional to come on here and try to attempt to take your feelings of not being respected out on this group. They were invited to an event and had a great time. Do you think anyone here cares about your opinion about whether it was appropriate. Heck if someone invited my on a ride in an F-16 do you think i would question whether it was appropriate or not? Hell no I would take the opportunity. Are you saying that the pilots on this flight were not professional? Direct your anger in the right place friend.

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