United has been gaining momentum with their Polaris Lounge concept lately. United openedtheir first Polaris Lounge in Chicagoin December 2016, and then for nearly 18 months didnt open another lounge, which left a lot of customers disappointed.
Continue reading: First Look: The New United Polaris Lounge LAX
Share your questions, experiences, and thoughts below.
"United’s Star Alliance partner airlines (Air China, Air New Zealand, ANA, Asiana, Lufthansa, Singapore, Swiss, Turkish, etc.)"
Can they use it only if traveling on business class, or star alliance status is enough?
Looks really nice, similar to the other Polaris lounges. Can't wait until the IAD one opens, but that likely won't be for a while (probably not even until 2020). The IAD UCs are a dump.
@ e30st -- You need to be flying first or business class on a Star Alliance partner.
United also flies nonstop from LAX to Tokyo Narita and Shanghai, in addition to the London, Sydney, and Melbourne you mention
@e30st *A status is NOT sufficient for access. PLs are NOT *A lounges. You MUST be traveling in business (or First) on a *A partner for PL access.
I have a flight SYD-IAH-LGA in UA business. So this means I have to use a United Club in Houston and can’t use their Polaris lounge there? What an odd rule.
I'm in coach on LAX-SFO and then in Polaris from SFO-AKL. Would I be able to still access the Polaris lounge in LAX or only during the connection in SFO?
@ Eric -- You can use it since you're flying inbound on United, and not on a partner airline.
Between UA and its partners, just for APAC alone, Star offers LAX nonstop to SYD MEL AKL RAR NRT HND ICN PEK PVG SZX TPE SIN. With the glaring exception of HKG (and BNE to a minor degree), looks quite comprehensive to me.
Better to have this than a bunch of subsidized junk destinations like Qingdao or Shenyang.
Can you edit the access rules you stated? If someone is flying FRA-EWR-LAX, that traveler may access the lounge at both EWR and LAX. Access at arrival airports is allowed, as long as one has a way through security or is already through.
“Customers in United Polaris business class may access a United Polaris lounge at departure, connecting and arrival airports along their eligible same-day routing.”
https://www.united.com/ual/en/us/fly/travel/airport/united-club-and-lounges/access.html
The quote from United is laughable:
“Los Angeles is one of United’s most important gateways, particularly to Asia...” Really UA? I thought that honor fell on SFO or one of the other hubs.
Otherwise a great article and review!
My first impression is that the physical space is inferior to that at Newark.
I'm pretty sure that's the first (and probably only) time I've ever posited the idea that something in New Jersey is better than California.
Would love to see a comparison between this once it opens and the *A lounge at TBIT.
Have there been any updates on when the AA Flagship Lounge in DFW is supposed to open? I'm scheduled to fly through there in mid-July.
Whatever they announce for food. It will get worse. I've already seen that in Newark and Chicago. Menu seems to get reduced to a minimum. United's issue is consistency and cutting things after big fanfare. Especially with whatever they call Polaris. They think we aren't noticing. Feels great to be a free agent and fly whatever airline works best for me in premium classes. The only thing that United has going for them is that Delta suuuucks in premium/business on the ground in the US. But for once they shouldn't "follow Delta".
Meh. I'd check it out, but I was really underimpressed at EWR and IAH polaris lounges.
I quite enjoy the *A lounge at TBIT. I don't think it's that much of a haul - 10-15 minutes.
Do I have access if on my ticket I'm flying from LAX-ORD-AMS with the ORD-AMS on Polaris Business but the ORD-AMS is the next day? I'm guessing I won't but figured worth a shot
Preach.
" For the record, I wasn’t invited to the media event, despite having the largest independently owned blog in this space, and having had nothing but positive things to say about Polaris lounges."
I'd argue send one OMAAT and every other outlet would pick it up in 24 hours anyway. I find the divide in logic between *some* airline PR's shocking.
Nice digs - wonder if they will allow celeb VIPs access via whatever program gets (charges) some of them an escort for run of the mill domestic flights
@Lucky so i guess i dont get access when i fly inbound on SQ business from sin-nrt-lax??
I visited the Polaris Lounge in Chicago in September on my flight back to Frankfurt. I arrived like 6 hours to early.
Overall the Polaris lounge experience is way better compared to what many other EU or US carriers offer. But what i found really weird was that there is a time limit for the use of the daybeds. After 2 hours they asked me to get out of there, because my time was over (i was sleeping so they had to wake me up) and in my point of view that is an absolut no go. And personally for me the size of the meals was a bit to small.
"For the record, I wasn’t invited to the media event, despite having the largest independently owned blog in this space, and having had nothing but positive things to say about Polaris lounges."
#triggered
(all jokes aside though it would have been really cool for you to see it. I hope you check it out once open).
Having visited the *A lounge at TBIT after visiting the Chicago Polaris lounge, I don't know how people can say the *A lounge is nicer? Food options, crowding, drinks and functionality/space in the lounge were all far better in the Polaris lounge than in the *A lounge at LAX. I would definitely use this lounge over TBIT's offering any day. The shower suites over there are not that nice either. Overall was not very impressed (though *A obviously beats the United Club).
If you're travelling on ET (Ethiopian) out of LAX, you'll be next door in Terminal 6. Accessing this is if you're flying ET is much easier than going all the way to TBIT (though when I flew ET last year the *A lounge in TBIT was more preferable than the UA lounge in terminal 7).
United may have considered your past negative history with defrauding them, in deciding not to invite you. Actions have consequences.
no, only pax on polaris business class have access. transcons are business, not polaris business.
Have not yet visited a PL but for me, I’m hoping limited access means less crowded lounge. Seems every time I’m in UA lounge it packed, no seats, too children unsupervised, staff unable to refresh food items, etc, etc. Hoping to checkout PL soon.
Is the outbound on Star Alliance business/first only an LA thing? I've had no problem coming in on Turkish business class and accessing the Polaris lounge in Houston as I connected to my flight to Austin (e.g. inbound). Thank you.
@ Lara S. -- Nope, that's supposed to be the rule at all Polaris Lounges, it sounds like an exceptional that you were let in. Per the terms for Star Alliance business class access to Polaris Lounges:
"Customers may only access a United Polaris lounge at the departure airport for their international business class flight."
@Lucky I just ran across this on twitter: https://twitter.com/LAflyr
I figured Apple spent plenty on tickets from SFO to China but was shocked to see they spend $150mm on United tickets and buys 50 J seats daily between SFO and PVG.
@moyang_mm actually United launched a Polaris business flight LAX-EWR, which im pretty sure grants access to this lounge. Right Ben?
Food and drinks are great! Make sure you enjoy a meal in the sit down dining area. Relaxation rooms, not so relaxing. The relaxation lounge feels like an Economy Plus seat with a leg rest and there is a constant slamming of doors from behind the wall. Not sure if it is the shower rooms or employees coming in and out of the back room. Incredibly annoying and no “relaxation” to be achieved. On to the shower room. I’m sure that will be fine.