Review: Southwest Airlines Boeing 737-800 (AUS-FLL)

that's a great review.
Never had a chance to fly Southwest and can't say that disappoints me, likely won't seek to fly them in the future either, but kinda want to book a "out of curiosity" flight (albeit a much shorter one than AUS - FLL) just to see what it's all about.

Do you think they watch other airlines, such as Ryanair?
Ryanair initially had no seat assignments either, but then added seat-allocation in advance; I understand less to make money out of preferred seats than because they worked out that made boarding faster overall.

The terminal at AUS is lame because the whole town, while trying to ‘keep weird’, has become an oasis for lame tech bros who desperately want to be ‘cool’.

(normally when they're not melting down) they're great for short hops on the west coast (think LA-SF, LA-Oakland, LA-Vegas, etc), short hops on the east coast (BWI-BOS), short Texas flights, or midwest flights. There's probably something you can try. I dont mind flying them for short flights but for long flights I probably wouldnt do it. The main exception is from DCA to Austin. They're the only nonstop from DCA (although there are nonstops from Dulles but that's a pain), and it works well. Once you know how they work they're fine and in general they deliver exactly what they promise. But in general their schedule and network doesnt work for my needs. That's more a function of where I live than just about anything else, though.

Hey, this was a great nostalgia post. I remember Southwest! Weren't they an airline that used to carry a lot of domestic traffic here in the US?

haha. it currently carries more domestic passengers than any other US airline, this week notwithstanding

Say what you want to say about how efficient or inefficient Southwest Airlines is (excluding what's currently happening) - I fly Dallas to Austin and vice versa on both Southwest and AA regularly. It's funny to me how on a full B737 on either airline, the Southwest flight attendant crew can take drink orders for the entire plane and have everyone the drink of their choice on the very short 35 minute flight time. Hell, I've even had a re-fill before on my vodka tonic! Meanwhile, on AA, for whatever reason, their flight attendant crew can't seem to manage this same task. You're lucky if you get a small bottle of water that barely wets your whistle!! This leads to me think that the "take your order and serve on a tray methodology" that Southwest uses is much more efficient than the cart/beverage service that AA offers. Or - maybe the AA flight attendants are just lazy and don't want to hustle?? I don't know? End of the day, all I can say is that I can easily get 1 - sometimes 2 cocktails on the short DAL-AUS flight when I can't get anything on the same DFW-AUS flight on AA. Hmmmmm.

Like many people that have posted, I don’t mind southwest for short flights. I usually enjoy interacting with their staff as I find them friendlier than the other options in the US. All though, the one thing that did stick out in this review is how dirty that cabin is. I never enjoy sitting someone for 2 hours and 9 minutes where I can visibly see filth.

I am a regular Southwest flyer but will not sacrifice convenience or schedule to do so, and your experience largely tracks what I am used to. However, the boarding experience you describe - with "chaos" toward the end with people struggling to find seats and the plane pushing off the gate 10 minutes late - is not something I've generally observed. In my (admittedly anecdotal) experience, the boarding process seems to take less time than on the legacy carriers. I think that something that goes into that general observation is that there is mostly room for all passengers' bags in the overhead, probably because everyone who wants to check a bag can do so at no charge. I can recall only rare instances of seeing the plane held up to check someone's bag because it wouldn't fit in the bins. That is definitely not my experience when flying other airlines, where my bag fitting in the overhead is a source of stress until I'm on board and past all of the gate lice slowly closing in on the gate as each subsequent group is called.

SW has the absolute worst WiFi service...when it is working, the connection speed is so slow nothing but an occasional email is possible.

I couldnt agree more. TPA-JAX on WN everyone gets a drink. MIA-TPA on AA...not even a smirk. Similar if not identical flight duration.

Seems funny to me people need anything in that short amount of time!!

I've flown Southwest more times than I can count over the past decade (they're VERY active here in San Diego) and that is the worst looking cabin i've ever seen. I have never seen such filth in any of their cabins.

Traditionally their flight attendants are very friendly and engaging so I'm also a little surprised they were just meh for a change. Its good to see they're still very efficient and I've even had full drink service (complete with alcohol) on short flights from San Diego to Vegas where they got through a full (or 90% full) flight.

Sounds like a pretty poor experience and that's really not what I've experienced in Southwest so I'm sorry for that.

FWIW I've done San Diego to Nashville/Fort Lauderdale/Chicago and they're pretty solid but its definitely where their lack of food etc can be harmful if you're not planning ahead. The entertainment remains decent (minus the lack of seatback entertainment but not that many have that). They're definitely best for short (max 150min) flights but longer hauls they're not too bad as long as you prepare. Only place I'd likely never fly with them to is Hawaii - that's just a nope.

And yeah this is definitely not the week/weekend to judge SWA since this just seems like an absolute clusterbleep. They're routinely a solid airline.

Flying WN and *NOT* having a Wild Turkey could lead to revocation of your AVGEEK status and/or a visit from Herb's ghost!

Any reason you flew out of and into FLL despite both WN and NK flying to AUS out of MIA?

I'm from Atlanta and have lived in Houston since 1994.When Eastern and Delta had a monopoly before WN started flying out of there.I used to DRIVE to Birmingham to fly here because it was so much cheaper.Back in the late'70's/80's when I spent a lot of time traveling with a band especially in Texas it was great to fly between Texas cities for $24 or Off Peak $16.As the world has changed so has WN.I still fly them out of HOU almost never with any issues.However I have had boarding hassles with them in places that may not be up to speed.I'd still rather use them out of HOU instead of driving to IAH.I'm sure all the nightmares of the last few days will cost them some customers but I'll continue to fly with them

I am SAT based and have flown WN extensively from coast to coast over the past decade for business and pleasure with few problems. The frequency of flights and point-to-point network work very well for me, especially not living with a hub airport. The personnel can be mixed, and I do feel a bit less friendly lately, especially on my most recent trip in early December, but for the most part well intentioned, and occasionally extraordinary (particularly the SAN ground crew, in my experience). Extensive streaming entertainment and avgeek resources (flight tracking; videos; flight information) is all available on their app. Interesting connecting airports also add to avkeekness. As an aside, has anyone gotten their drink coupons lately? I have not seen them for a while.

@Sue - it was just a point I was making to demonstrate how typically, Southwest is more efficient (again, typically) in their operations than the legacy airlines and also to point out that their flight crews generally are much more willing to provide service to the customer - albeit a drink on a very short flight.

Perhaps you should loosen up and try a cocktail yourself sometime?? 🙂

It completely depends on your circumstances. My home airport is BWI, and I'm normally traveling to New England. Even if I'm not taking them up on the free checked bags (very rare that I do), Southwest or Amtrak are the travel options that make the most sense.

Any day of the week, I’d rather pay out of pocket for an assigned seat, Even More X, first class, etc that scrum for a seat with whomever managed to snag a boarding something something? I get the egalitarian thing might appeal to some, but I’d rather eat my own toenails.

Onboard service better than on almost all european 'legacy' airlines. The only free service you receive on Lufthansa, Swiss, SAS is water. Sometimes nothing at all.

I don't fly enough on any one airline to earn elite status. As a non-elite, the hubris of the legacy carriers has grated on me for years; I'm talking about basic economy, baggage fees, seat fees, and (former) change fees. WN has consistently delivered a more friendly package than AA, UA and DL for me. I've never once been prodded by WN ground staff to gate-check a carry-on; that happens often on AA even in group 6. From my home airport, WN also connects non-stop to the most cities. I'm happy to give them my business; I fly AA, UA, or DL only when I have to.

Southwest's Christmas meltdown was not fun to watch. I'm rooting for them to get better technology in place.

I try to avoid WN like the plague. no assigned seats, chaotic boarding where you get to fight for seats like a pack of starving raccoons over a trash can, dirty planes, staff that use the PA to try out their comedy routines, no upgrades and the chance to earn FF cattle/class reward tix to exotic destinations like Amarillo and Providence. Add into that their stubborn refusal to upgrade their technology (which blew up in their face spectacularly these past few days) and their far-too-cosy shenanigans with FAA inspectors.

I don’t appreciate the dirty cabin but other than that I think southwest is a good airline. Only carrier not charging for seats, free snacks and 2 free bags and I can definitely say better than spirit and frontier for sure !
Btw all aircrafts will be updated in 2023 with newer seats, bigger overhead bins, outlets and if I remember correctly Wi-Fi

I fly SWA all the time
Obviously I don't have the eye or interest in things that a travel critic has , but I AM a huge analyzer of customer service and Southwest has only rarely been below excellent for me.
I DO look at the floor before putting my personal item under the seat - I've never seen anything close to resembling the photo you showed .
Someone else commented close to the following "it's hard to believe people need so much for such a short time"
I TOTALLY AGREE
If you are a Fortune 500 CEO or a corporate big shot who needs connectivity 24/7 , yes Southwest might fall short for you.
If you are a normal person getting from A to B, you probably can be fine with what SWA offers

My comment to the crew is usually "excellent as always" - and it's true at least 85 percent of the time

I DO AGREE the off boarding is long, but that is mostly depending on the passengers

SWA SERIOUSLY NEEDS REVAMP AND UPDATE OF tech support systems- that is a serious issue and must be rectified immediately
But that has never effected me personally in my travels

I fly Southwest all the time. I also fly American. You have to get used to the boarding. The secret is checking in exactly 24 hours ahead on line.

Also love that I do not have to pay anything and can watch live TV as well as great movies. I usually watch a sports game or if I have a long flight then a movie. As for the planes being dirty… I have never see a plane like the pictures and I fly weekly.

The flight attendants are always more personable on Southwest. If you fly often you should take Southwest more you will see a huge difference. Reading your blog it is obvious you rarely have flown Southwest and I feel your review was harder because of this. I do agree that the planes need to be updated for power for laptops as well as the luggage compartments.

I just googled and saw that Southwest is updating their planes with both. They also had a bunch of new planes a Boeing Max 7 that were supposedly coming out last year but were never approved by the Government. Thanks for your blog. I will do my American review next. 😉

I find it peculiar how you are hung up about Direct Flights; it is fairly simple, all Non-Stops are Direct Flights however not all Direct Flights are Non-Stops

People need to get over the boarding process at this point. In many ways, it is quite a bit more orderly than the carriers with their groups and various lines. You are A26? You're ahead of A27 and behind A25. That simple. Take the seat you prefer. I prefer it for an airline that I don't have status on and don't want to pay for a seat on.

It also drives revenue, as they sell EarlyBird check in - sometime I bet Ben would have bought if he hadn't talked to the communications team. They also encourage early check in for boarding position, even without EarlyBird, which also helps efficiency.

I suspect the reason you don't see fresh food and bigger snacks is because Southwest self caters everything. Their catering is done by their own employees and is taken from their stocks at each airport. It is very efficient, reduces delays due to third party caterers and saves a boat load of money. I'd imagine that Southwest would have to change a ton of infrastructure to continue doing such with more substantial food offerings. Best to get something in the airport or bring your own.

I'm a 1K MM on United and an EXP on AA. I still value WN for short flights, at least when I'm not flying my own airplanes, and that is where they are really stellar (at least when their luddite approach to internal technology doesn't get in the way). Living at an Alaska focus, I tend to lean toward them for intra California short hauls now, but WN has come to my aid plenty of times.

I've been a WN fan for about 10 years and I'm happy with what I get when I fly with them. I never check bags so that doesn't influence my decision but I love the boarding process. The seats are comfortable and I don't need the wifi. I use my rapid rewards points to fly and I've only paid twice for a flight. The best thing is to be able to change, cancel or rebook flights. When i buy a ticket i continuously check the price and if the fare drops I can change to the new fare without any trouble. Who else offers that?
Other airlines like Delta, American, and United don't offer as much legroom, seats are cramped, and they have mediocre service. I would rather take Greyhound than Spirit or Frontier. But my new favorite airline is jetBlue. But regretfully they don't have many flights out of ATL.

Count me in the never WN crowd. Last time I paid for early boarding, there were 20+ thru's already on board and--count 'em--58 pre-boards. They're notorious for not updating flight information until mebbe 15 minutes before scheduled departure, so they're on-time until they're not. In weather delays, I got different answers from every gate agent I spoke with.
And, they're NEVER the lowest cost option anymore...at MCI, frequently MUCH higher.

This is the correct take. People complain about the boarding process compared to other airlines because it makes them feel better I guess? There's hardly a difference other than the lack of assigned seating...which is after you've already boarded. But as I've said on another outlet: most people also can't read maps.

My main gripe about Southwest-related articles: I wish people would quit acting like boarding a WN flight is rocket science. If your boarding group and number are called, line up. If not, literally just stay seated…

Otherwise, this is a decent article. But I want to dissect a few things point-by-point:

Aircraft swaps: I was also looking forward to flying a MAX recently. But I too was swapped for an -800, which, unfortunately, is at the airline’s discretion and based on routing and availability; the aircraft are set up so that a MAX and an -800 are a 1:1 swap. Only airline enthusiasts would know the difference, let alone care.

Dirty cabins: I’ve been flying WN nearly my whole life, and I’ve never seen a cabin like that. That actually should’ve resulted in a write-up. But given the rapid growth of the airline over the last few years, I’d like to see them allow more time for a thorough clean.

Boarding: as I’ve said, I’ve flown WN my whole life. I have family who works for the company, so they’ve funded my rather privileged childhood. However, the airline was much more regional and niche back then, not the 6th largest in the world like it is today. So while the boarding process—nearly identical to the legacies and other airlines I’ve flown over the years—is not rocket science, I would like to see them introduce assigned seating. Never have I seen any brawls occur despite the heavily-announced policy, but I personally prefer paying to choose my seat, over the ~$40 upgrade to the “A” boarding group.

Food: too many people seem to miss the point of what separates a low-cost carrier from the rest—food service raises operating costs. However, I wouldn’t mind seeing them add even a few small packages for purchase, even if it’s only bound to flights over a certain distance/number of hours like JetBlue. A little more insider knowledge: the use of carts vs. no carts was controversial among staff around 2012 when new service concepts were being explored to introduce the -800. Further, crew manners and “jokes” during the PA, something WN was known for mostly during the Herb era, took a massive hit due to the weakened staff morale at the company (much longer story), especially if the staff who are holding the airline together are being thrown under the bus publicly at every turn. Not excusing it, but that’s the reality.

IFE: WN needs powered seating. Full stop.

Behind the scenes: Herb is spinning in his grave seeing what his company has become and the kinds of people that are running it. Southwest is too massive of an airline to be so behind the curve on some of the most basic requests of even *coach* passengers. However, I also need people to quit being so entitled as to expect legacy carrier offerings from low-cost airlines (wanting champagne, but paying for Coke). Unfortunately, that radiates a little from this article.

All of that to say—and these are things I’ve learned the hard way—is that I’m generally not wanting to pigeonhole a particular airline just because of a handful of experiences or personal preferences. They’re just that: experiences and preferences. I’ve flown United domestic economy and American domestic first class, as was about as unimpressed as the author is here; now as a mid 30-something, I’m a massive snob with expensive tastes, and find that JSX runs circles around any traditional airline any day of the week. Ultimately, it’s all a matter of what you’re wanting out of your travel experience. But let’s also be realistic…

I have every incentive to root for WN as a company, so I really want to see them upgrade everything from their management software, which caused the two recent meltdowns after years of warning, to their inflight offerings. WN rightly has a loyal following, but that doesn’t mean we can’t have something even better.

This has to be one of the most ignorant, "pulling crap out of thin air" comments ever.

If you do fly WN, there's a 95% percent chance it'll be the opposite of what's written in this blog.

WN is consistently more expensive than DL/AA/US ex-ATL. That and their weak no-alliance freq flyer program, no interlining, no seat assignments (I haven't noticed any difference in boarding times WN vs AA, e.g.) means I've been a WN nope since early 2020.

Wonder if Southwest has life rafts and how many