Review: Singapore Airlines Business Class Lounge Singapore Airport

I used to fly SQ a lot but stopped around 10 years ago. As far as I can tell that lounge is the same as it was late 90s, early 00s...so it's rising 20 without a major reno. Clearly overdue but also testament to just how good it was back then.

Could not agree more. There are plenty of lounges around the world, including SQ's, which are way better than those in SIN. What a shame...

for singapore airlines, and for all the hype, id really expect a better lounge than this... cathay bz lounge beats it

I used to be a frequent visitor of the first class section of SilverKris Lounge and also the Private Room (flying 70% of my time in First Class ). They are decent but I prefer Cathay (the wing cabannas and the Pier First) and JAL these days.

I used this lounge back in January on my way back from Australia. While it was a large lounge, there was not enough seating for everyone. Which is pretty poor. There was also a queue for showers. And I wasn't impressed by the food selection.

Also, because Changi does security at the gate, it's not possible to stay at the lounge until the last possible minute as you might do in other airports.

@John - of course you can stay at the lounge until almost the last minute. Because security is at the gate, once you reach the gate, everybody still in the queue will be other pax getting on the exact same flight. So there is no issue of being delayed by pax joining other flights. And once you are at the gate, the staff can see that you are there so even if you are a little late, it would be a really mean person who would not let you through.

Overhyped airline that is really a mediocre 3 star but people talk it up like it got 5+. The lounges really are all bad. Cheap food. No light. No USB. I tried to get a blanket once and got blank stares back. Nothing but a simple coffee machine that was broken last time. No barista like Cathay or Turkish have (airlines that are way less hyped).
On board - no amenity kit in business ever. Sits that are wider than they're long. Impossible to sleep on, bad to sit on. Service that immediately breaks down if you want to meander from the studied-in assembly line approach. On many routes (such as to Perth) they still fly almost 20 year old seats 'Spacebed' in their 777-200s.
Prices on Krisflyer got increased by quite a lot last year. Stopovers are not permitted anymore on 'Saver' awards. Etc etc. i could name numerous more things.

@Lucky I don’t think your lounge access rules are quite right - you can enter the Private Room if you are arriving first departing another class of service *as long as the next flight is an SQ/MI flight*

USA shot down many of these planes too.
for example https://en.wikipedia.org/wiki/Iran_Air_Flight_655
so what?

Over the years SQ has deteriorated to a level that most certainly does not reflect the perception of glamour it still attempts to portray .Once a beacon of exemplary service ,innovation and customer focused experience now simply a lackluster airline with a uncompetitive loyalty program ,inconsistent on board service both soft and hard product and dated lounges as confirmed in the review. Once a avid elite level supporter now no longer, the competition just offers so much more. An airline that has lost its way and offers very little to reignite my support .

Unfortunately the SilverKris business lounge gets very full during peak hours. Was there on Saturday night but no seats available at all.

Agree with most that the quality is pretty sub-par considering the image the airline tries to convey. On my last few times flying out of there as a Star Alliance Gold visiting the ‘regular’ Kris Flyer lounge for Golds, I was really unimpressed with the offerings.

Ben, with such a long layover, why not hop on the metro/subway (or taxi) and go into town to walk around and get something to eat? Seems like a long time to be stuck out there. 🙂

Agree about the “Gold” lounge - very mediocre with very limited choices. The only toilets are the public ones outside the lounge and the staff were miserable - not the usual SQ smiley faces. Felt like a second class citizen.

8 pm not a seat in the house, and lots of rude behavior with otherwise empty chairs piled up with extra bags. I asked if there was a place to leave a bag for a little while, even just a corner or some shelves, and reps were unpleasantly firm there was no such thing and very definitely not their policy to accommodate such a request.

5 am staff is much nicer and you'll have it all to yourself (duh).

Couldn't agree more with Lucky's assessment of SQ's flagship lounge. It's alright, but does not at all live up to the expectations one would have for one of the world's most lauded airlines. As Lucky pointed out, the poor showers, lack of natural light, mediocre food and limited amenities relative to newer and more innovative lounges are disappointing. I've tried SQ's lounges at TPE, SIN (both T2 and T3) and LHR T2 and none have impressed. None can compare to any of the world's really great lounges.

ditto eagerflyer:
for singapore airlines, and for all the hype, id really expect a better lounge than this… cathay bz lounge beats it
ditto david: Over the years SQ has deteriorated to a level that most certainly does not reflect the perception of glamour it still attempts to portray .Once a beacon of exemplary service ,innovation and customer focused experience now simply a lackluster airline with a uncompetitive loyalty program ,inconsistent on board service both soft and hard product and dated lounges as confirmed in the review. Once a avid elite level supporter now no longer, the competition just offers so much more. An airline that has lost its way and offers very little to reignite my support .

the world's most sexist airline needs a makeover. spare us the ads and marketing media.

@CS - A 3 star Airline...really

I would love to hear your top 3 airlines in the world...your probably another brainwashed American so I would guess the big 2 and Trump Airlines...

Comments are like A-holes everybody's got one..... big or small and only good for dumping s&*$

@jubilee @dale was there Thursday night at 10pm, full, noisy, people and bags everywhere, a lot of people hunting for seats, did two laps, complained to front desk and wrote in formal complaint. Left. Complete joke that SQ terminal doesn’t have close to enough lounge space for their business pax.

Its depressing when even the AA flagship lounges are nicer. no wonder SQ is not making any profits and losing money, they've become complacent and just rely on their reputation and namesake to attract customers.

Wow. You visited the lounge during an empty time! Was there a few weeks ago and had to do laps around the lounge just to find a spare seat.

Rather “meh” for a flagship lounge at homebase. CX does an excellent job with their homebase lounges at HKG, as does TK at IST though it seems overrun & chaotic at times.

I like the carpeting throughout Changi. Soft, quiet on the luggage rollers.
For the free Singapore tour, does SQ provide visa if needed?

@Lucky - The "communal" A gates that you departed from should have had priority security lines on the far right lane. Flew out of that exact same gate area last year in Business Class and it had it. Also recently flew SQ to the US from one of the individual gates and that one had a priority line as well.

Also, really glad to see they upgraded the coffee machines! Last year when I visited they were terrible and one was busted.

But yes, the lounge is otherwise a massive disappointment. SQ got complacent when they were regarded as "the best" and that complacency has caught up with them.

Used the silver kris lounge in Taipei last week. It was dismal but marginally better than the EVA Air lounge which was pitiful. At least the food in the SQ lounge was edible (Singaporean food is always edible). There were only two wines of marginal quality. Staff was friendly.

Sounds like the Changi lounge is not much better. I remember the days when an SQ lounge was delightful.

The SilverKris Lounge in T2 is even less impressive. Decor, design and amenities are roughly the same but if I recall it felt even more like a basement. Neither lounge has natural light, but the T3 lounge at least has a row of dark windows over looking the shopping area of the terminal. I agree with others that the SQ lounges are especially disappointing when compared to CX's amazing HKG lounges. Talk about night and day difference between two airlines which are supposed to be very comparable.

Unfortunately, I have to agree with this review of Singapore Airlines' business lounge in Changi Airport; I was there last July when I found the medicore food and lack of natural lighting gace this lounge an underwehlming feel

The CX lounges in Hongkong and Malaysian Airlines in Kuala Lumpur were both more pleasant having barista-made coffess and plenty of natural lighting; appreciate your honest reviews

Off topic, but I find even The Private Room no longer competes favourably with the standard of say Emirates F Lounge in Dubai which is why I am no longer PPS in favour of Oneworld status.

There are no showers in T3 SQ Gold lounge, even the toilets are outside of lounge. OP must refer to First Class lounge. Inquired with agents and they confirmed it - must use Pay Lounges for showers.

Traveled thru in Feb to JNB, what a huge decline over the past 6 yrs!
A Hub should be their star. Staff looked sad and overworked.
Overcrowded, full up, well worn furniture, no Gin only Vodka, no bubbly wine, 2 cheap wines, 1 small bench of chips & cookies, soup - no real food at 8 pm.
This looks exactly like a UA lounge in the US - exhausted & wornout.

New favourite airline is EVA - TPE lounges are modern and fully stocked, fantastic planes & happy staff all around. * Gold has access to both lounges.
SQ planes are old, seats are small & squished and staff are grumpy now, big change.

Do Business class passengers with transit in Singapore get access to business class lounge at Changi Airport?

Here in the Singapore Airlines Business lounge typing this on a normal tues afternoon. Lounge is overcrowded and was very difficult to find seats together for family of 3
Spike to staff at door asking about when it might be less crowded and they told me it gets worse later on - they offered to send me to gold lounge and said i might have more luck there. Very disappointing and disrespectful.