Throughout the pandemic, airlines have not only been struggling with operating reliably, but they also haven’t done a great job with delivering on how they should in the event of irregular operations or flight cancelations. Along those lines, the Department of Transportation (DOT) has just rolled out a nifty new tool, which should help with…
Continue reading: Nifty: DOT Airline Customer Service Dashboard
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"If you’re worried you’ll get confused about the policies, I recommend just flying Allegiant. The carrier gives passengers the middle finger on all fronts. "
Well said 😀
Granted Allegiant sucks, but is what the DOT said correct. This is from Allegiant's plan:
"If a flight is delayed or cancelled for a reason within Allegiant’s control, Allegiant will rebook a Customer on the next available Allegiant flight, or the next available flight on an Allegiant airline partner, at no additional cost to the Customer."
Isn't that the first line in each chart?
Love this. Pete is sending another shot across the bow of airlines. There is nothing radically different here, or even ground breaking. But it clearly sends yet another message in that they need to get their act together or more will be coming.
Now the same to hotels as well, they deserve the same amount of shame as the airlines, especially Hilton and Marriott properties.
I can just see it now-
Me: "But the DOT chart says I am entitled to accommodations and meals because of the cancellation."
Airline employee: "You and your Uncle Pete can take that chart and shove it where the sun doesn't shine! NO SOUP FOR YOU!"
Seems like more of a fifth grader project. By no fault of his own ; Pete Buttigeg lacks the experience to hold the position of department of transportation. Same can be said for other government positions in this failed administration.
This should have happened a long time ago in the event of an operational meltdown all US airlines should be required to reciprocate and honor tickets from other airlines. If Delta cancelled ten flights out of Atlanta to Mia , ord , lax , phx and stranded hundreads of passengers meanwhile on the same day some American flights to those destinations went out with 28 empty seats which otherwise could have been occupied by passengers with tickets on other airlines.
Pointing the finger at airlines and holding others accountable is not policy making or fixing the problem.
“Same can be said for other government positions in this failed administration.”
LOLOLOLOLOLZ!!!!!!1!!
Biden has gotten more done in the past month than your past corrupt joke of a POTUS did in four pathetic years
You’re right, this should have happened a long time ago, like during the Trump Administration.
Biden did so much.
He supported war against Russia.
Now he's about to support war against China.
Best of all, he returned Afghanistan to the Taliban in weeks.
All Trump did was golfing and grabbing em by p***y.
It's a failed institution for the last few prez.
Until the 2 parties have less influence, we're stuck with the luck of the draw. Even the next prez could possibly be a joke.
Are there any repercussions if the airline doesn't follow their policy? I had a flight repeatedly delay on Delta this spring, then move overnight. No rebooking, minimal communication, no hotel or meal vouchers after we waited in line for 1 hour at 9pm. It was very frustrating, and then to see that all of this should have been offered adds insult to injury. What should a person do in a situation when an agent denies policies and the airline hold times are hours?