Impressions Of Roya...
 

Impressions Of Royal Air Maroc's New 787-9 Business Class

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(@lucky)
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Hello from Casablanca! On Wednesday evening I flew from Miami to Casablanca on Royal Air Maroc. This happened to be the inaugural flight for the route. I would have actually preferred not to book the inaugural (as I prefer to experience service on a non-special flight), but this is just the way my schedule worked…

Continue reading: Impressions Of Royal Air Maroc’s New 787-9 Business Class

Share your questions, experiences, and thoughts below.


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27 Replies
(@LarryInNYC)
Joined: 15 years ago

Posts: 411

which represents a massive improvement over their old “top/bottom” seating, where passengers were literally sleeping at different heights.

Oh, is that what it meant?


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(@teddy-3)
Joined: 5 years ago

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I've been looking for a MIA-Istanbul business class oneworld award flight, and it seems that flying RAM with a layover in Casablanca would be 44,000 miles one way. Is this right? It seems like a great option if possible.


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 Evan
(@evan-2)
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Ben I dont think you ever updated on whether Etihad miles are still having issues with Amex/Citi. Assuming they resolved this but I'm curious for what happened.


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(@turgutbey)
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does royal air maroc offer any Moroccan food on the menu? kinda disappointing if they don't do anything unique and just offer standard "fancy" business class food.


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(@doug-parker)
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Fly Turkish airlines for 40k Asiana miles


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(@ctdohert2)
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Do they have a tendency to release award seats closer to departure?


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(@franp)
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Still can’t move my Citi Points to Etihad? We’re you ever able to do it for this flight? Any update on resolution?


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(@donna)
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The cabin decor is ugly. They must have the same consultant that came up with the BONVoY and HOH visuals....


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(@Banda ngenge)
Joined: 7 years ago

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Flew business class in December 2018 and the cabin staff were nice but the food was not as good as I had expected. Tinted windows(not my favorite) difficult to self managed and a canbin crew had to manage it from somewhere after several requests. The business needs improvement in my view if they want to stay conpetitive


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(@Vanya)
Joined: 9 years ago

Posts: 155

Royal Air Maroc is perfectly fine, but Casablanca airport is a disaster, departure, arrival or transit. Simply embarrassing.


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(@lucky)
Joined: 13 years ago

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@ Vanya -- In the past I would have agreed, but they just opened an extension of the existing terminal. The terminal is really nice, RAM has a new lounge, and the transit experience is super easy. I'd recommend giving CMN another shot.


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(@lucky)
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@ FranP -- I still haven't been able to transfer points, though a friend let me borrow his Etihad Guest miles.


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(@lucky)
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@ Charles -- I've found they are pretty good about releasing award space both far in advance and close to departure.


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(@lucky)
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@ turgutbey -- I was also disappointed by the lack of Moroccan food. At least they have good tea!


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(@lucky)
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@ Evan -- Unfortunately the same issues still exist, I just borrowed Etihad Guest points from a friend.


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(@lucky)
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@ David -- That's correct!


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Gold
(@daniel-b)
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@Lucky. When will we be able to [attempt to :-))) ] redeem AA miles on Royal Air Morocco? Mid 2020?


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(@lucky)
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@ Daniel B. -- Yep, that's the plan as of now, unless they launch some sort of pre-oneworld partnership before that.


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Gold
(@daniel-b)
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@Lucky: Thanks!


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 AOH
(@aoh)
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44K is great, how much are fees/taxes for this route?


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(@Vanya)
Joined: 9 years ago

Posts: 155

@Lucky I've been there in January 2019 (arrival-departure), and while arrival was not that bad, departure was just terrible. Crowded, disorganized. It also took me 45 minutes to simply get into the terminal after getting off the airport train. And this is the first airport ever where even in Starbucks a cashier tried to rip people off in change 🙂
But yeah, if you say so, maybe things turned around. After all, I really like new Moroccan infrastructure (Casa Port railway station, Marrakech railway station and new airport terminal), and Morocco as a country is really fascinating.


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(@Kbhkbh)
Joined: 7 years ago

Posts: 9

My eyes hurt its too busy


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(@Kbhkbh)
Joined: 7 years ago

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My eyes hurt from the decor, its way too busy


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 Amol
(@amol)
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I’m booked for 2 people from/to JFK next month, any thoughts on good window and center section seats?


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(@Bagoly)
Joined: 9 years ago

Posts: 266

@Vanya
If one is flying Business they do do a separate Business Class minibus from gate to aircraft which helps a lot.
But when I departed they forgot to organise it.
"Est-ce qu'il y a un autobus pour Business Class?" produced the minibus !
(Those last two words are not due to my limitations in French - it's what they call it in French)


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(@Lara S.)
Joined: 9 years ago

Posts: 99

I was literally just flying out of Casa on Wednesday night and it was not particularly nice or easy, the new terminal for later night departures just means you have to enter at terminal 1, slog down to terminal 2 for check in and then slog back for your gate. So basically unless you are leaving in the day and on RAM you don't get a benefit. The terminal staff is also not great, no announcements for delays or other issues. So, not the worst airport I've been to (that would be Tunis or Bishkek) but not my favorite either.


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(@Isaac)
Joined: 12 years ago

Posts: 2

I just booked JFK CMN in December in business using 44k Citi TY points for each leg. Seemed to be plenty of availability. Fees were ~$470 per ticket. Points transferred instantly, while I was on the phone with the agent (I had to log out of and then back into my account to see them).

I found dealing with the Etihad Guest US customer service # to be very easy. At one point in my research I spoke to an agent who wasn't particularly helpful. She said she thought she couldn't see flights because it was too far out. But I called back and spoke to someone who was able to find the seats I wanted.

The seat map isn't available for this aircraft for Royal Air Maroc on Seatguru so I'd love to hear thoughts on seat preferences.

Thanks,
Isaac
Brooklyn


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