Yesterday was an interesting day of flying. Due to strong headwinds I ended up misconnecting at LAX, and got rebooked on a 6PM LAX to SFO flight. It was showing as booked out, so I was hoping for a bump. Unfortunately the flight kept getting pushed back, first to 7PM, and then to nearly 8PM.…
Continue reading: My good deed for the month
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Way to go!
Not to gloat, but just to share, I had a similar experience in PHL some years ago, translating between a French family traveling with an elderly person, just bumped off their flight and having spent the night at the airport, and an apathetic, rude, US Airways agent. A fun experience, and they got on their flight in the end.
Good job, Lucky! The episode shows why many airlines probably rank up there with used car dealers and cellphone carriers as the most despised companies.
Good job Ben, way to stick up for someone who isn't as informed as you. That's definitely something we need more of these days.
And sorry you didn't make it to SAN, sounds like you'd have been there right about when I was leaving to SFO
Sounds like ultimately a competent agent came through with good news. Did you give the agent a GTEM cert?
ptacha, unfortunately I didn't have one on me. I explained to the agent that I was extremely impressed by her service and appreciated her going above and beyond, and said that I while I didn't have a GTEM on me, I'd definitely be sending an email to customer service to compliment her excellent service. I got her full name, and an email has been sent. 🙂