Why Don't I Use My ...
 

Why Don't I Use My Hotel Suite Upgrades?!

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(@lucky)
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Joined: 13 years ago
[#2742]
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I'm constantly looking at my loyalty program accounts, be it the redeemable account balance, the elite qualifying balance, available upgrades, free nights, etc. And that's especially true towards the end of the year, when there's often a rush to track your status and figure out which upgrade instruments are expiring. My two favorite hotel chains…

Continue reading: Why Don’t I Use My Hotel Suite Upgrades?!

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28 Replies
28 Replies
(@lsbuffs)
Joined: 15 years ago

Posts: 48

I think you mean Starwood Platinum members receive ten Suite Night Awards


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(@Shariq)
Joined: 12 years ago

Posts: 44

100% agree with Lucky; I have all my Hyatt and SPG suite awards still intact. In my case, most of the reservations I make are not eligible for suite upgrades and to top it off I usually end up getting my free upgrades anyways. Thinking of a way of gifting them to friends and families but seems like too much of a hassle. I will definitely lose the Hyatt ones this year.


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(@Michael)
Joined: 16 years ago

Posts: 161

Typo - you say Hyatt Suite Awards ...

I wish my Hyatt upgraded were available Jan 1 and not Mar 1 - also which they were transferable (instead of having to be there at checkin)


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(@David)
Joined: 14 years ago

Posts: 39

SPG Suite night awards expires 12/30 of the calendar year while the platinum status expire 3/1 of the following year. Why don't they align that so they expires at the same time? Especially when members are usually travelling across the calendar year on holidays when they want to use the SNA but can't because it expires 12/30.


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(@Parker)
Joined: 12 years ago

Posts: 20

Did you mean Starwood Platinum? Just making sure


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(@lcpteck)
Joined: 14 years ago

Posts: 16

Maybe he forgot to proofread it.


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(@Charlie)
Joined: 13 years ago

Posts: 92

I think that goes to show exactly why Hyatt and SPG offer these 'benefits' - the cost to them isn't too great as an eligible member is upgraded anyway, but, they still appear to be offering something special


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Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ lsbuffs @ Michael @ Parker @ lcpteck -- I'm not Lucky, but I'm sure he meant Starwood. Fixed now!


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 Tony
(@Tony)
Joined: 13 years ago

Posts: 131

I only use my Suite upgrade for vacations, while I'm on the road for business, I'm only in the hotel room to sleep, I don't need a suite for that...


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 Nick
(@Nick)
Joined: 14 years ago

Posts: 120

Really?


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(@jfhscott)
Joined: 5 years ago

Member
Posts: 0

I regularly leave Hyatt upgrades on the table. My hyatt stays are typically short business stays, while my vacation tends to be cabins in Alaska, modest inns in Belize or the beachhouse my family rents. A suite means little to me when I am on business.

In fact, my last leisure stay at a Hyatt was at the Victor, which has not been a Hyatt for ages.

Hence, I've got a tremendous GP balance and always have a bloody mess of upgrades. Redeeming either is just not part of my travel pattern.


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Admin
(@lucky)
Joined: 13 years ago

Member
Posts: 40086

@ David -- They extended them last year. Maybe they'll do so again this year?


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 Adam
(@Adam)
Joined: 12 years ago

Posts: 1

I still have 6 suite night awards remaining, but not for lack of trying to use them!


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 Luis
Diamond
(@luis)
Joined: 5 years ago

Member
Posts: 387

Are there upgrades transferable in any way? I would love to take some of these unused upgrades off your hands.

I don't have any, but if i did, I think I would be in the same boat as you. No point in upgrading when you're just staying for one or two nights by yourself and would rather save them for a vacation or more aspirational redemption.


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 Euro
Diamond
(@euro)
Joined: 5 years ago

Member
Posts: 242

How about just the simple dividing up the year into quarters and then try to use an equal number of upgrades per quarter? Since your travel/stays aren't concentrated at any one point in the year... That's... 1 Hyatt upgrade/quarter and 2-3 SPG nights/quarter.

That or focus on using half your Hyatt upgrades in that one quarter, then alternate and use half your SPG upgrades another quarter? Although then it'll be 6-14 nights in a Hyatt suite one quarter and 5 nights in an SPG suite the next so it doesn't balance out as well...


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(@Phil in ATL)
Joined: 12 years ago

Posts: 1

Lucky-

With your Hyatt upgrades expiring, is it possible to go ahead and book rooms beyond the Feb. 28 "use by" date? In other words, is this a "stay in the hotel deadline" date or a "book by" deadline?

If it's the latter, you could guess which trips you might be taking in 2015 and go ahead and book some refundable reservations using the expiring upgrades. If that works, the worst case scenario would be that you cancel them and lose the 2014 upgrade certificates (which is about to happen anyway), right?

-Phil


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(@lhs323)
Joined: 5 years ago

Member
Posts: 0

Lucky: I used to have a tough time using my Hyatt DSUs because the really nice hotels where I wanted to use them (when travelling with family for leisure) were too expensive paying cash.

The introduction of Hyatt Cash and Points has completely changed the dynamic now (since DSUs can be applied toward those reservations) and in fact now I don't have nearly enough DSUs. I can't wait to get a new batch on March 1.

I love Hyatt Cash and Points!!!!


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 Matt
(@Matt)
Joined: 12 years ago

Posts: 1

Can't Hyatt DSU's be used for family members if you leave your name on the reservation? e.g., send my parents to a property using Cash&Points, apply DSU, and leave my name on the res (plus my mother's, so she can check in...)

Do properties request proof of presence of Diamond member?


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 Bill
(@Bill)
Joined: 13 years ago

Posts: 166

I specifically plan leisure trips to use SPG SNAs and Hyatt SUs. I don't hoard them, but I never use them for business travel. I don't normally EVER stay in a single property for more than 3-5 nights for leisure. For Hyatt SUs, I don't worry about the "lost" value by using them for less than 7 night stays--instead, I simply appreciate the value for the suite for the nights I'm staying and call it a day. For SPG, I use SNAs ONLY when I stay at luxury level properties for holiday travel or, when I have some close to expiring, I use them for luxury level properties for business travel where the suite upgrade is most likely to be nicer (usually only at St. Regis or W properties, unless I happen to be on a business trip in a Luxury Collection locale). If I have expiring SNAs, which is rare, I have sometimes switched a business trip hotel reservation to a more expensive SPG hotel where I'm staying at least 2-3 nights (enough to perhaps enjoy the nicer accommodation) and then apply the SNA to better ensure I'll get a nicer room at a hotel where a nicer room more likely has impact. I'm self-employed, so I have the flexibility to choose whatever I feel is most appropriate, but I don't hoard SNAs and SUs. I'm more likely to hoard SPG, Chase UR, and Amex MR points than I am these suite upgrades.


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(@Peter)
Joined: 17 years ago

Posts: 29

Hyatt's DSU (Diamond Suite Upgrades) are "book by" expiration date - so can be used for future reservations but if the reservation is changed you lose the cert. I've used my 4 for 2014 for 2015 reservations before I'd burn them sometimes even for 1 night stays.


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(@Peter)
Joined: 17 years ago

Posts: 29

@matt - that is a possible workaround that is much more likely to work at domestic US properties than internationally where they often do ask for your passport.


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Admin
(@lucky)
Joined: 13 years ago

Member
Posts: 40086

@ Phil in ATL -- Yep, indeed. Hyatt lets you use them past the expiration date as long as they're confirmed, while Starwood makes you stay by the expiration date.


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Admin
(@lucky)
Joined: 13 years ago

Member
Posts: 40086

@ Matt -- Wrote about that here:
https://onemileatatime.com/using-your-hotel-elite-status-for-others/

Definitely a "YMMV" situation.


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 Mark
(@Mark)
Joined: 12 years ago

Posts: 40

Lucky--you may want to mention that not all SPG platinum get the suite night upgrades. Just those over 50 nights. I am unfortunately in this group. 25 stays. 28 nights.


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 SST
(@SST)
Joined: 13 years ago

Posts: 34

I am at 49 Starwood nights this year, and am contemplating a single-night cheapie stay, but my nearest cheap Starwood is $109 after taxes. Does anyone have a hotel to suggest with cheaper rates/taxes, that reliably posts on a no-show reservation?


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 jeff
(@jeff)
Joined: 14 years ago

Posts: 4

I concur about Starwood suite nights. Since, as a Platinum member, you are already "entitled" to them based on availability at check-in, there is little incentive. Maybe Starwood should allow the suite nights to function like Hyatt - whereby you can redeem one "Award" for a stay of up to 5 or seven night (confirmed in advance - but more than 5 days in advance).


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(@Isaac Pollak)
Joined: 12 years ago

Posts: 4

you can reserve Hyatt upgrade before expiration for stays anytime in 2015
I had one suite upgrade remaining and reserved for July trip even though its expiring Feb 28
just reserve before that date


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 Jon
(@Jon)
Joined: 13 years ago

Posts: 137

@SST - How much cheaper than $109 do you expect to get an SPG property? Why risk a no-show not posting when you can just check in at your local hotel? Alternatively, give a friend or family member an end-of-year staycation. Make the reservation, put their name on the reservation, and let them stay there for the night...

@Jeff - While Plats are entitled to upgrades at check-in, if the hotel is relatively full and you expect to arrive late, getting a confirmed upgrade before other Plats check-in may be the difference between an upgrade and not getting one at all.


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