Review: JW Marriott Quito

I have stayed at this hotel many times, I believe the hotel now is about 15+ years old and since day 1 it has always been the best hotel in Quito, the restaurants have good food, bar is service is always attentive, I don't believe there is any other hotel in Quito that can give you better service.

We stayed for 3 nights in May. Loved the hotel and staff, especially attention and food at the lounge. I do have a bone to pick with this hotel, although it's more of a big complaint with the way the Marriott program worked. I had (still have) a category 5 (old 5) free night certificate for UP TO 25k points. The hotel was selling rooms as a promotion for months as a reduced 20,000 points. Not only would the system not allow me to use it there, but 3 different Marriott reps on 3 different calls confirmed that since the hotel was selling rooms at the category 4 level, I couldn't use a category 5. No amount of calling Marriott, asking or pointing out how absurd this policy was let me use the free night. Contacting the hotel directly and asking didn't work either. Other than that our stay was great. I do caution parents with small children that the windows do open, and they're big enough for a small child to fit through, so during our stay we never let our 3 year-old more than 2 feet away from us.

It's too bad that you didn't have more time to spend in Quito; Casa Gangotena is likely the best city hotel in South America. I highly recommend spending a night or two there if you end up returning to go to the Galapagos!

$50 was the going rate to transfer? Uber is like $25. I guess it depends on which form of transfer transportation you want.

Thumbs up with @Max C.

I have been impressed by JW Marriott properties in Peru. I guess the rule extends to the rest of S. America?

FYI (and anyone who reads this) the taxi rate from Quito Airport (UIO) to the city center is $25 and Quito also now has uber which is even cheaper, sometimes <$20. Same going from the city to the airport.

You guys had to be dead tired when you finally arrived at the hotel. Thanks so much for taking the time to take photos before you hopefully crashed and slept.

Memories of back in 2015 when we got mugged outside this hotel on Avenida Amazonas.

Enjoyed out 5 nights at this hotel immensely in 2014. The club lounge was excellent with great food. We ended up eating all our meals here. While the hotel was a little out of the way, there is a handicraft market which is within walking distance and has lots of interesting stuff. We went around by taxis which was easily available and cheaper if you were to just walk outside the hotel.

I echo @Max. Casa Gangotena is an amazing hotel and is by far the best in Quito. Not only for service (they often bring me a late night snack unprompted when arriving on the lat American flight) but the location and property itself is gorgeous. I also stay at the Marriott and while it's fine it hardly captures the vibrancy of the city and it's history.

@Mike- yeah, I can't believe he took the time to take the room pictures at 3:30 AM. I would have stumbled into bed the minute I got into the room. Same with the lounge- I would have gotten up 20 minutes before I had to leave, 10 minutes to get ready and grabbed a croissant in the lounge and run out thw door. Great work ethic.

We hired two airport cabs to the hotel and was $25 each. On the way back we hired a hotel van and it was I believe $60 (chargeable to the room).

1) The decor is ugly. Seriously. It looks like 1999-2000 ish bland suburban hotel decor. Marriott has tried making J.W. Marriott a faux luxury brand but nothing about the decor says luxury, fux or real to me. The bathroom fixtures are cheap.

2) What's with the Coke in the executive lounge? Marriott serves Pepsi. I don't see any Diet Pepsi.

God, reading about your schedule makes my skin crawl. I function so poorly when I'm tired that I would have probably just been pissed off for the next day or two. Getting up and checking out the lounge? lol forget about it.

While it looks nice it just feels meh. There are many amazing cheap boutique hotels in Quito which worth a visit.

I stayed at the JW Quito two years ago during a trip to the Galapagos. This was the hotel that Silver Seas had their guests stay in prior to the flight to Guayaquil. We were there during the President of China's state visit to Equador. The President was staying at the Hilton but the Chinese Premier was at our hotel. The bus driver that drove us to from the Airport to the hotel from made it clear to us that the extra security was only there for the Chinese officials and not a regular necessity in Equador. We had to go through a metal detector manned by plain closed local security people. Outside surrounding the hotel were police special forces and anti-drug police.

I stayed here for 2 nights on my way to the Galapagos in 2014. As a Marriott P4L, I was impressed and it's only a Cat. 4. I wrote in my notes that the tamales served at breakfast in the EL were very good. Many of the Marriott South America properties are quite nice, JW Rio and JW Lima. The Marriott in Santiago is fine but the one at GRU (Sao Paulo) is only okay. Outside of the US, many Marriotts serve Coke products. There is a JW in Quito now, it wasn't open when I was there...

I notice in your pictures in the lounge that they serve Coca-Cola products at this hotel! Something you dont see very often since the merger. do you know if this a regional thing? or is it something which is soon gonna be changed?