This past weekend I spent a couple of nights at the Hyatt Regency Maui using "Big Welcome Back" nights from Hyatt's second quarter promotion. I had a handful more I had to use, and since they expire at the end of August, I figured this would be a good opportunity to burn them. I was…
Continue reading: Review: Hyatt Regency Maui
Share your questions, experiences, and thoughts below.
"Kettle" (as in "ma and pa kettle") is a term I encounter from time to time on FlyerTalk; I surmise that it refers to working-to-middle class Americans who travel once or twice a year and are unfamiliar with this cult of points that lucky revels in and seeks to induct us into. While not a strict part of the definition, I imagine that they're generally white, probably conservative, slightly to severely overweight, most likely to be found in that area between coastal California and New York, etc...
lucky, it looks like a fairly standard unrenovated Hyatt property from the 70s or 80s that just happened to find itself on the water in Maui. I agree with you that four hundred a night is extortion!
So you like to work in the club lounge rather than your room and you are upset because its not conducive to a nice working environment
oh boy
"Where's SuperShuttle when you need them?"
...and your rewarding 50 Mileage Plus partner miles! 🙂
@Lucky - I suspect your lounge experience had more to do with the type of property (family resort) and time of year than with the Hyatt brand or the way the property is being run. If IC had put a resort on that beach for the same price and with equivalent quality kid amenities (like the pool, luau, free sponsored activities like the stargazing, and camp Hyatt) I think you would have had the same experience. I was there for a week in june though and nobody that I saw broke the dress code or failed to control their children. It was packed during peak times though and there were a lot of kids all over the resort. Off peak the lounge was desserted.
I would add that the price of $400 not being "worth it" depends on the traveller. My sister brought her husband and small children with us and though they are starwood junkies thought that this property was much better than the starwood offerings in the area because there was so much for the kids to enjoy. Since they were 4 people in a room, $400 a night would be fairly reasonable. When I went, $400 was rack rate, but I stayed on a $269 AAA rate. There was also an "Aloha" rate for $319. I used a diamond sute upgrade and put my parents up in a suite using points.
So far this is my favorite domestic Hyatt. As always YMMV. For example I thought my last stay at an IC was very disappointing, but you probably would have loved it. Since Hyatt Regency New Orleans is not reopened yet, it was my best option. The Hilton there on the other hand was absolutely abysmal. Even the Holiday Inn Express in Moss Creek MS was better than that terrible Hilton!
so you went to maui to work in a lounge and these kids made you spend time relaxing on the beach? the horror!
"I imagine that they’re generally white, probably conservative, slightly to severely overweight."
Sounds like most FlyerTalkers, too! Especially the weight part.
Thorough review, lucky.
I stayed there in 2007 with thankyou points. From your photos, it looks like the resort hasn't changed at all.
I also thought that the slice of beach in front of the Hyatt was microscopic.
Like you, I wouldn't pay$400 per night. For Kaanapali/Lahaina, I prefer the Sheraton. Their balconies are much larger and the Black Rock location is nicer.
It's too bad you didn't discover the path that runs between the beach and pool. That path leads to all the other Kaanapali resorts and to Whaler's Village shopping center with restaurants, entertainment and cute shops.
@Sheila, honestly can give Whaler's Village a miss. I'd say at $50 for the shuttle it's worth just renting a car (even paying parking, though I know the Westin includes self-park complimentary). Down the street is Aloha Mix Plate, a decent enough place to have a drink and watch the sun set.
Nowhere near Lahaina of course but I had a pretty good meal at Cafe O'lei in Kihei last year. Again, having a car helps.
Now as for how muc hthe club lounge etiquette is a Hyatt things vs a price point and location issue, has anyone here ever been in the club lounge at the Grand Hyatt NYC? Cattle call for sure but there I've seen the LOUNGE STAFF get in line wiht a plate for the buffet! And that's not a child-oriented hotel.
The Intercontinental Bali is very kid-friendly, but kids aren't allowed in the lounge, at least during evening hours.
The concept of a club lounge isn't simply "all-you-can-eat" -- an all-inclusive option for hotel guests. Rather it's an upscale place to have your needs taken care of -- by dedicated concierges, that food should be available so you don't need to worry about that, for business assistance, sometimes reading materials or a place to relax or unwind in an environment other htan your room without leaving the hotel.
Frankly young children usually don't mix well with that. Not all children, but on the whole.
This hotel may cater to that sort of environemnt. That's fine and that's their choice, but it's also certainly worth pointing out.
AJ - that sure was one elitist remark about "I imagine that they’re generally white, probably conservative, slightly to severely overweight, most likely to be found in that area between coastal California and New York". The notion that someone's children from the coasts are likely to behave better than those from other places is beyond idiotic.
Lucky - I'm a big hotel points guy too, but Hawaii is not one place I'd ever try to redeem my points. Those big hotels just aren't fun in a location like Hawaii. House rental is the way to go.
Nice review Lucky, but I have to say I really surprised you didn't rent a car. There is so much to see in Maui and sadly a car is a must. Also I have to say you were in a pretty good location to hoof it to other resorts and sights, like someone else mentioned Whalers Village or a little bit further Lahaina town.
@ AJ -- ROFL!
@ John Partridge -- No, I was disappointed that the club lounge was less relaxing than the kids pool outside. Is that not a legitimate gripe? Hotels like to advertise clubs as a relaxing oasis, not as Camp Hyatt.
@ Erik -- Hah! Well I earned the 50 miles, but unfortunately at a rate of one point per dollar. 😀
@ HunterSFO -- I think it is actually a Hyatt vs. IC thing, believe it or not. Don't get me wrong, I LOVE Hyatts overall, but I find that their club lounges on the whole don't even begin to compare to those at IC hotels. The main issue (which also happens to be the easiest to fix) is that they don't control the number of people that enter. At every InterContinental I've been to, there's an agent at the entrance closely regulating how many guests enter. Two per room, period. If you want more, you can pay a surcharge. At this hotel, on the other hand, everyone enters in large groups. I guess it's possible that some of them paid for it, but I have to imagine that for the most part, friends were just letting others come along. That never happens at InterContinental hotels. But otherwise I agree Hyatt is fantastic.
@ oregontransplant -- Heh, in the end I only worked for about an hour in the lounge, because I couldn't take it any longer.
@ Sheila from GoVisitHawaii -- Too bad! I asked the concierge if there was anywhere nearby to go, and he said the closest place was by taking a bus which apparently takes forever. I took the walkway as far as the Sheraton, but didn't think there was anything beyond there.
@ Gary -- Spot on. Sadly I'm not old enough to rent a car, or else I would have done it in a heartbeat.
@ SFOtoORD -- On one hand I'd like to give it a try, but on the other hand this was ultimately a mileage run. Would definitely give another hotel a shot the next time I'm there, though by then I'll hopefully be able to rent a car and see a bit more.
@ rkaradi -- As stated above, unfortunately I'm not old enough to rent a car. Boo...
@SFOtoORD
When lucky originally wrote his entry, it was "kettle call" (or at least I read it that way...), and not clear that that was an error, so I provided a definition of the term to the first poster who seemed confused. And as I said, that's actually how I imagine "kettle" to be. While I suppose it is an elitist remark -- even though I was not commenting on the behavior of the kids as I agree with you about that -- it's a fact that Americans with passports (who we can surmise travel more) are more likely to be found in urban California and New York; similarly, the cities with the lowest incidences of obesity in the USA are almost exclusively found in the West or Northeast (Boston, SF, Seattle).
That said, it might surprise you, but I don't condescend to ma and pa kettle; indeed, I'm generally more indulgent of people who don't respect basic travel etiquette for lack of experience than those with Diamond/1K status, who truly ought to know better.
Lucky I forget you're a youngster sometimes....Next time you make it to Hawaii, do like the locals and thumb a ride around the island.
Hmmm that hyatt doesn't look that great - kinda old. The review focuses more on the darn club lounge than on the pool or beach! That's what I'd like to see pics of!
In any case, the room does look nice though.
a comment on your "per room" lounge policies... I don't stay at Hyatts, but I'm happy to hear that they don't strictly regulate the rooms. My dad is a million miler, and I can remember going to Hyatts / Marriotts growing up, and him taking us into the lounge, and my mom enjoying the wine and telling us kids that we had to be quiet and respectful, etc. While it may cramp your style to get work done, keep in mind that a place like Hawaii is a vacation destination, and while there are group of us frequent flyer nerds out there, most people just have to travel for work all year long, and then they take their family to the hyatt in hawaii on vacation... so I think it's nice that hyatt doesn't regulate too hard. I actually think it's "cheap" of the intercontinental to regulate... I mean c'mon if you have an extra couple people in the room, they should be able to enjoy the lounge too! That being said, if it really was crowded..... they should build a bigger one 🙂
I actually stayed at this property in February over Valentine's Day. We were enjoying ourselves pretty nicely until we saw a rat in our room. Even after complaning the hotel didn't seem to want to do much to remove the pest or change rooms.
The property itself was pretty nice. As mentioned by others, the room/hotel seems a bit retro, but the location is nice and overall the staff is friendly. Unless you need rodent assistance.
Lucky - we rented a car in Hawaii (big island) when we were 22 - I found this company (Hawaii Drive-O) - sounds cheesy but it was linked through the Hawaii Visitors and Convention Bureau. They have rates that will include the underage fee so same cost for age 21+ as 25+. I believe ours was through Thrifty and was easy, no questions at the counter. Also reservations can be canceled too if needed. Unless of course you're < 21 then might be out of luck.
As long as you're at least 18 there's really no excuse to not have rented a car on Maui.
In fact it's borderline criminal!
@ Kevin -- I don't mind some flexibility (including entire immediately family), but bringing in groups of 8-10 does bother me.
@ Dan -- Just curious, what place will rent a car to the 18-20 crowd? I've never seen one before...
@rkaradi
If you thumb around the island,don't stick out your thumb. Hitchhiking is illegal in the Aloha state and you will be cited or get a talking to by police.
Standing by the side of the road might give you the same results--if you are not first beat up by the locals.
Brad...that was a joke. I would never recommend hitching a ride. Funny how you see so many people here doing it thought. Just today at least 4 individuals.
@Gary & @Lucky - I don't think a fair comparison can be made because IC Bali is not a domestic property where the focus is families. I'd say only a resort property in either Hawaii or Orlando would be a fair comparison. The only domestic IC resort is in Arizona. I have not been there (have a stay booked though). I also haven't been to the Hyatt resort nearby. I would be surprised if they weren't comparable - but the IC there doesn't have a lounge and I don't think the Hyatt does either.
I admit the lounge at GHNYC is a complete cattle call. That property is probably the worst hotel I've ever been to if you factor in the price I paid! Add Hyatt Regency SFO to the list regarding their poor club atmosphere and etiquette.
Another experience comparison - my last experience a GH Tampa varied greatly from Lucky's. I was welcomed on arrival at the front desk with a complimentary glass of champagne. The friendly agent informed me that my free diamond upgrade to "best room available" would be the presidential suite - which was great because it had a grand piano I really enjoyed. I went to breakfast right when it opened and it was not crowded and the service was fantastic.
For comparison the other full-service Hyatts that had regency club/grand club lounges that I've been to recently (in the last 4 months) did have a very businesslike and civilized atmosphere:
Manchester Grand Hyatt
Hyatt Regency Long Beach
Hyatt Regency Huntington Beach
Hyatt Regency Irvine
Grand Hyatt San Francisco
Hyatt Regency San Francisco
Hyatt Regency Santa Clara
Hyatt Regency Sacramento
Hyatt Regency Greenwich
Hyatt Regency O'Hare
Hyatt Regency Reston
Hyatt Regency Waikiki
Hyatt Regency Mainz
The other 5 full service Hyatts I stayed at within that time frame either did not have a club or it was closed.
Obviously I don't have anywhere near the expertise that either of you have, and I totally enjoy both your blogs. I simply wanted to offer a different experience.
Love your trip reports, as always! The next time I go on vacation to the same destination, I won't even need to take photos anymore, I'll just use yours. 🙂
I love both the HR Waikiki and GH Kauai much more than HR Maui... I guess the property itself is great, and I got a nice room, but the staff seemed more genuine in the other two. Have you been?
"I imagine that they’re generally white, probably conservative, slightly to severely overweight, most likely to be found in that area between coastal California and New York, etc…"
Hey, how did you access my webcam?