Park Hyatt Sydney Room Review

See, I value P&C at this property differently than you. Say the rate is $1200AUD (which it was when I stayed there). You can use 30,000 points, and get $0.04 per point, or you can use P&C, which means you're using 15000 points to save $867AUD, getting a value of $0.06 per point.

Mr. Wong is fantastic, highly recommended. Café Sydney is another good alternative, even only for the view.

Have you ever stayed at Peninsula Hong Kong? If so, which one do you prefer since both hotels are about the same price range. Thanks!

Don't you have car service from Etihad? Why Uber?

Ben -- Thanks for the write-up, and especially the pics. We have 4 free nights scheduled in late October and early November thanks to the Hyatt Visa signup bonus(es).

Does every room at the Park Hyatt have a harbor view, or (only) half of the rooms?

Ha I was in Sydney at the same time and stayed at the IC accross the bay on 2 BRGed reservations and really enjoyed their lounge. Sure I stayed for 2 nights back to back and paid nothing but still IC is definitely not to be missed, definitely a top notch hotel

Jonathan made our PHS stays memorable and amazing. The concierge staff there is truly best-in-class.

Looks like this is still an upgraded room. Points stays book into the Park King rooms, which are on the back side of the hotel and face away from the Opera House altogether (and to judge from the pictures, are quite a bit less nicely furnished and not as modern). The hotel doesn't even sell Park King rooms for cash except during peak periods, so they are only available on points bookings. This looks like it is a City/Harbour King room.

Stayed there 3 weeks ago. Frankly we prefer the style Pre-renovation than the current style for both the public area and the room design. We stayed there back in 2007 or 2008, forgot the exact time. The rooms back then felt A Lot More spacious than now. Now it seems overcrowded with furniture. The idea of replacing a good size desk with a dining table is a dumb idea IMO.

There are plenty of design shortcomings in the current rooms, especially the bathroom set up if you are unfortunately assigned a room that the toilet is OUTSIDE the bathroom at right next to the entrance of the room. This means if you are in the bathroom but suddenly need to use the bathroom, you would have to walk out to the foyer, towards the door then the toilet is next to the door. Very inconvenient.
The "Wet Bath" design (without proper separation between Shower and Tub) seems to be unique to Hyatt - we encounter this kind of stupid design in Hyatt Macau, Hyatt Regency Hong Kong and again Park Hyatt Sydney. Hyatt Regency Hong Kong at least has some glass separation to reduce the splashing of water at shower to all over the place. The handheld shower head at Park Hyatt is of unbelievable CHEAP quality even at a 3 star hotel, let alone a hotel routinely charges US$700 and up. Water pressure is very weak also.
No place to hang used towels for reuse despite the hotel wants guests to go green.
Only 2 small drawers in the room. They cut costs at rebuilding the hotel by not installing drawers and just covering up space with boards - much cheaper than drawers with railings. Another cheap approach.
Lighting is too dim for reading anything at night.

Lobby is a major drawback from the previous design - before the check in was done at sit down on one side of the spacious lobby - there were 3 desks where the guests would sit down and the agent handling the check in. Then the agent walked you to your room. Now all this space has turned into the restaurant. I understand hotel wants to maximize profit as the restaurants seem always full - many locals use it for special occasions primarily because of the location - but it makes the "lobby" space really crowded if some celebrations would like to take group pictures in that area (so to show off later I suppose). 2 out of the 4 nights when we returned we had to twist and turn to get to the guest elevators (which amazingly has no security feature whatsoever).

Wholeheartedly agree on the Concierge staff. We did not interact with Mark but Jonathan and especially Robbie, really take customer service to a new level. We cannot thank Robbie enough for his assistance in finally making my Chase Hyatt card going thru a reservation I needed to make on Booking.com, as well as opened the business center for us the following night at 9:30pm when we needed to get the BA CC number in order to cancel a BA Avios booking (My iPad cannot access the PDF statement online. Chase rep told us to find a computer to log in so we could get the CC number from the statement.)

At the subsequent survey we told the hotel how we felt the design very frankly but gave Jonathan and Robbie, especially Robbie, tons of praises and how we appreciated the customer service. The GM replied in just a few hours. So they do read their surveys if you put in a lot of words and the computer pick it up. 🙂

Bottom Line, if you have not stayed there before the renovation, you do not have any reference. In that case, it is a good hotel but not an outstanding hotel by the standard of "hard product". However the customer service, i.e. the soft product, are tops. Then the location is excellent for first time visitor though not necessarily the best for visitors who come to Sydney frequently. For convenience on everything, especially good eats, the Darling Harbour location cannot be beat.

Ben,

We will soon be staying there using 4 credit card nights and have Diamond from the big status match, Do you know if we will receive Diamond benefits such as breakfast, upgrade (not DSU) on these free nights?

Hand held shower and this is your favorite Park Hyatt in the world?

If you get stuck with a Park View room as we did using free nights, the experience will be extremely disappointing. When we booked they were actually selling those rooms for over 600 AUD per night because the hotel was nearly full.

I left a review and was told that we would have been upgraded if space were available.

For those using your free nights make sure there are harbor side rooms available for an upgrade or cancel your reservation and use the free nights elsewhere. The park rooms are adequate but have no balcony and a view of the underside of the bay bridge. In my opinion not even worth 200 AUD per night!

Love Vueve! I can't wait for my visit in September.

My only real problem with this hotel is in the Living Room lounge area. As a hotel guest, I may want to hang out in the afternoon, get a coffee, maybe a glass of wine. But no! This area is fully reserved for Afternoon Tea guests, and hotel guests are kicked out.

But sir, you may sit in the bar!

Yes, but the bar has no windows, and doesn't have the view the hotel is well known for.

Also, Lounge and Bar service can be a bit slow for the American taste.

I stayed at the Park Hyatt about a year ago, and don't get the excitement about this property. The location is nice if you are staying in Sydney as a tourist, but otherwise it is not ideal due to the lack of transportation options. Otherwise, this is of course a very good hotel, but nothing is over the top spectacular other than the view of the opera house that some of the rooms have. There are many objectively better hotels in Sydney that cost only half (at most).

Great review of my favorite hotel. I had a similar room during my visit last year (Harbor Twin, rather than the King).

I'm staying again this year, using points - I'm keeping my fingers crossed that I don't get the "base" room, which is the "Park King", with no water view...

Love this hotel, love the concierge, love everything about Sydney. This really takes me back!

sPark Hyatt is pleasant but overpriced, lacking an overall useful location and is post-renovation less comfortably realistic for guests staying more than night. The roof-top pool is noisy and feels slightly forbidding with the bridge overhead. For views, service, access and price our preference is the Shangri-la Sydney.