Update: As noted by Miles To Memories, the Hyatt Place Chicago O’Hare is no longer charging an ”energy charge.” That’s good news, as it suggests to me that Hyatt probably forced this hotel to stop that practice, and it also makes it unlikely that this will spread to other hotels. Below you can find the…
Continue reading: One Hyatt Hotel Adds 3.5% “Energy Charge” (Update: Fee Removed)
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I bet there's also a "Negative Energy" charge assigned to rascals like yourself at checkout! 😉
(Glad you stood up for yourself and walked the walk when necessary in Mykonos!)
I wonder why travel agents are fine with this development. Hotels might as well just charge $0 per night and have a bunch of "Employee Retention Fees", "Housekeeping Fees", "Hardware Upkeep Fees", "Property Insurance Fees" etc.
Just saw a Kimpton in Portland including toiletries and directv as part of their list of things in the amenity fee they charge
There badly needs to be some class action lawsuits against this garbage. Eventually we'll be seeing $199/night rates at nice hotels that end up costing three times that.
@OMAAT Not exactly on-topic, but something is off with the "helpful"-rating. I was just able to raise this comment's rating from 1 to 25 hearts by double-clicking "Helpful" for 12 times.
Anyway: Cannot agree more. If the purpose of these fees is to take money from the OTAs, why don't they stand up?
What a coincidence, I happen to charge the hotels I stay at a 3.5% very handsome guest fee. I guess it'll come out in the wash.
This has actually been happening for decades. I used to do work trips to Reno, NV in the mid 80’s. The two big “tower” hotels (Atlantis & Peppermill) started an Energy Surcharge in response to some now-long-forgotten energy crisis. The surcharge, naturally, Never Went Away.
Hope Hyatt corporate squashes this spurious fee like a cockroach. These fees are like mushrooms, they grow best where it's dark and damp.
I really hope Hyatt properties don't go down this road.
This is worse than a resort/destination fee. With Globalist status (and all guests paying with points) the resort/destination fee is waived. This is a way to screw even their most loyal guests!
Just change the law so that all websites selling to the publc have to display the total charge of the stay from the get go for anything that is not voluntary for the room rate,
So if I see $250 / night and I want to stay 3 nights then that means I pay $750 and not a penny more or less unless I chose to add an optional charge like breakfast.
Whatever the booking agencies want to charge the hotels should be between themselves though the agencies could just say 'well our commsion rate is based on the charge less proper government fees and taxes and your stupid energy fee or resort fee isn't one of those so it's in the calculation of what you owe is'
Just called the hotel to ask about the charge. The person who answered said that the charge was implemented by the city of Rosemont. What nonsense. Just did a dummy booking at the Hyatt Regency ORD for the same night, 6/9 - No energy charge. They are also in Rosemont.
I was thinking the same thing. World of Hyatt rules simply state that the resort fee is waived on award stays. However, if the fee is, essentially, called something else, then it is not waived. Wait a few more months. I am sure we will see a lot more hotels add “garbage” fees to circumvent the rules.
I just emailed the hotel the following:
As a travel expert and Hyatt Globalist, my extended friends and family have appointed me our travel Czar. Recently my phone has been lighting up like crazy about your new hotel policy and it’s using lots of electrical energy and causing much mental stress for everyone including me. As a result I will be sending you an energy surcharge and family counseling bill once things settle down a bit.
Hotels need to be held to the same full fare/fee disclosure regulations as airlines if the fares are sold on the internet.
Either we have a unified national economic system that is joined by the internet or we are back to individual fiefdoms.
If you can't opt out then it should be included in the rate, otherwise it's pure deceptive pricing...charging for energy is even worse than resort fees. How about a roof fee? A bed fee? It's all getting really stupid. I suggest we all book a stay there, then cancel just before deadline and send a note saying I'm cancelling because of ridiculous energy fee.
Just another "fee" we will be forced to endure. Not sure why they just advertise a real price and let it go at that but then they wouldn't be competitive would they. More to come.
This is great news for all those who believe in man-made climate change! Hopefully people will use less electricity and resources at the hotel and eventually these charges can be reduced or even eliminated! Start with candles in the rooms and a switch to reclaimed water for showers (preferably without using gas or electric water heaters, cold water is better for the environment).
Le Mis already called this:
"Charge 'em for the lice, extra for the mice
Two percent for looking in the mirror twice
Here a little slice, there a little cut
Three percent for sleeping with the window shut"
I sent your article to my concierge asking for a comment. I loathe these charges. I’ve walked out of hotels for things like this. By all means they should charge what they want but that should be in the nightly rate.
In most countries the advertised price must include all fees, charges and taxes so the consumer knows the actual price. Often refer to Nth America as the plus, plus country as the advertised price has now relationship to the price you pay.
As I joke it would be funny if one of us stayed there and demanded that electricity for our room be turned off, so that we do not have to pay the fee.
Just speculating, but I wonder if this is the beginning of some sort of charge to offset higher "woke"....err...."green" power. Even if this is not to cover higher expenses associated with having to get "sustainable" power, it could ultimately be leveraged as some sort of virtue signaling. I could be completely wrong, but this one raises some red flags, IMO.
Oh yay. To boot: this won’t be waived for Globalists. On top of the mostly-miss Globalist breakfast benefit. Methinks the end is neigh for my Hyatt loyalty.
Most of the previous environmental efforts have correlated perfectly with cost savings.
- Get rid of Fiji water for $11 in our gift shop? Nope.
- Get rid of individually packed toiletries? Yup.
It really is nonsense this creeping practice of an energy surcharge in USA. Major hotel chains need to take action to ban it, combined with the same approach to banning by state or Federal authorities.
May I add add my dismay at the new website.
Home page is just such a mess of colour and advertisements its not worth looking at. Blog is not much better, at least you can see the recent posts in order. However again spoilt by intrusive advertisements.
I think the hidden fees, surcharges and processing charges are just another way of screwing over the consumer! I was recently at a restaurant in Southern California called the Claim Jumper, where they added a 3% surcharge so they could "continue offering the service and quality of food" currently available. Now doesn't that seem like an outrageous?
Similar to airport "recovery" fees, whatever the f*** that might be, these fees on fees need regulated and even abolished. One who travels a lot for work, I would never stay at a hotel that charges hidden fees. Looks like I'll be taking the Hyatt portfolio of the list.
One other reason, which is a corollary to the "pull a fast one," is that government employees and government contractors (a lot more additional employees at employers big and small than you'd think) have to follow GSA maximum per diem rates in every market for the government to pay for the stay. This is only based on the rate and doesn't include taxes and fees. By increasing the fees, they can as you mentioned already, increase their rate in a sneaky way and still get the government employees + contractors to choose their hotel.
Hyatt Hotels and Resorts are usually trendsetting, thus since Resort Fees have taken over as a mainstay i do forsee the foreshadowing of this "energy fee"!? Concerning it is but natural since the hotels cannot make up for rising energy costs due to COVID less food and beverage purchases and higher energy use for COViD compliance.
Excellent article! Thank you for calling out this hotel to raise awareness in the early stages of this scam. I hope people will come together to boycott hotels that do this; it is a perfect use of the growing cancel culture that helps every consumer keep money in their own pocket and discourages shady tactics. Please write more articles about this and the BS that is "resort fees" and let's get a boycott of those hotels trending until they remove them. Surely there is an amount of lost revenue at which point businesses must make the decision to reverse course. We have the power, we just need to get the word out.
Ironically that is the hotel that employees and contractors of BPL (Bahamas Power) are required to book their stays.
Thanks for calling this out, I will be sure to avoid this place next time I'm near O'Hare.
Not to be petty, but these surcharges aren't unbundling because they're mandatory. There could theoretically be winners and losers with true unbundling (e.g. only pay for what you use), but every single guest loses with these mandatory junk fees.
This is just shady pricing strategy and I feel like they'll get worse before they get better (maybe through mandatory "all-in" pricing like flights).
So another hotel I have to avoid. It seems my list for hotels pulling crap like this is getting longer and longer.
Actually taxes should be broken out so travelers can see exactly how much the city/county/state are pocketing. NYC is notorious for a huge tax bite
I feel like Airlines are also coming up with some absurd fees as well. Frontier now charges a "Covid Recovery Charge" and "High Cost Airport" on a number of tickets, especially those leaving from expensive airports
Your concierge will probably do nothing. My concierge has given up any hope of getting hotels to conform to program rules.
Hyatt is running a dangerous game. The more full service properties that close restaurants “due to Covid”, the more they game charges and fees to not be waived, the less motivation I have to re-earn Globalist.
Hyatt Corporate will be useless -- they just let the charges stand in nearly every case. It'll be similar to Uber & Lyft and how they took a big chunk out of taxi use.. Hyatt and their various ilk will wake up one day and realize that they've nickel & dimed everyone (or just plain ripped everyone off) for years & years with charges like this one only to find that they've permanently lost customers who are fed up. Thus Airbnb & VRBO, etc. And it'll be too late. You can't hide resort fees at places that aren't resorts or energy fees where it's part of doing business to keep lights on without people getting angry and frustrated, no longer wanting to give you their money.
If I click once and then click twice on the “helpful” button, it decreases. I was able to lower your rating from 120 to 110, without adding anything - sorry about that 😉
Non of these practices should be a surprise. There are many in the business world who truly engage with solid business ethics and conduct. However, there are too many in which their underlying motive is pure greed. These are the same ones who say they want their beloved customers to return, but their loyal customers are confronted with these greedy practices when they do consider making travel plans to return. Don't get me wrong there are business owners who demonstrate good ethical values toward their customers, employees and even suppliers...but they are a minority.
You forgot to include the surcharge for staff smiling and not being grumpy, and a surcharge for the air you breath inside the hotel.
Obviously your idea is LOL. Just imagine the thoughts of the insurer to a hotel with people using in room candles! The reclaimed water might harbor any variety of pathogens that hate hot water but thrive in kind of warm water.
The new change to this website is horrible.
I thought I would get used to it but I haven't
Color scheme is way off and just looks off.