I was a royal Ambassador for 3 years and ran into the same issue, with a light year due to 40-41 stays in cities where the Intercontinental Hotel had just closed. I wrote to IHG ostensibly Royal Ambassador manager and got no real response including the fact that I had 41 nights that year in Manila and Jakarta and there was no longer an intercontinental option. I was ironically in the Intercontinental Hotel in Johannesburg when I was simply told at check in that I was no longer a Royal Ambassador. I was stunned as I nearly lived in these hotels.
Moral of the story, I switched to Marriott in January 3 1/2 years ago and I’ve accumulated exactly 500 qualifying nights including 109 in 2021 with the 50 Covid credit nights. The Marriott program is AWFUL/ AWFUL . I’ve been turned down on 4:00 PM checkouts 9 of 10 requests and most times I am offered 12 or 1:00 and sometimes 2:00. “Shame on me for asking “. The upgrades are non-existent and with automatic upgrades including suites offered at platinum and Titanium. It’s insulting to my intelligence that at 100 nights plus and $20,000 spend annually I have not ever /EVER been offered a suite upgrade. The Marriott “Bonvoy” program is a joke. Most staff have no concept of what the program is. The desk clerks have let me know in half empty hotels during this last year that most rooms are assigned prior to the evening shift and that managers leave for the day and no desk staff are even trained to look for an upgrade. The desk staffs seem stunned when asked. I repeatedly say “ this is your program, not mine “ , yet they seem dumbfounded as to what the program is. I’ve stayed at 50-60 different Marriott Hotels in 9-10 countries, in 40-50 different cities and I’ve been routinely disappointed. The Bonvoy program is a discount program to collect points . No service, no status, no nothing . While IHG royal ambassador program is not perfect, it hits it out of the park 90% of the time . I just enjoyed 2 amazing stays at the Intercontinental Hotel in Houston, some great nights at San Jose Intercontinental as well as returning to Cartagena Intercontinental, where I happened to be on its inaugural day. I am all in for my Royal Ambassador times again and the publishing of this information makes it a no brained. Now the only thing to do is figure out what to do with my 1,029,000 Marriott Bonvoy Points. Thanks IHG for fixing the ONLY soft spot in the Royal Ambassador program!!! Great News !!