In May 2023, plans were announced for a new full service Hyatt property to open in Frankfurt, Germany, which I’ve been quite excited about, as I travel through Frankfurt quite a bit. Unfortunately the opening of this property has been pushed back several times. So there’s finally some good news, as the hotel appears to…
Continue reading: Hyatt’s Kennedy 89 Hotel Frankfurt Finally Opening: An Overdue Addition
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The hotel has a nice design but unfortunately I did not enjoy my stay due to the poor noise insulation. Even as I requested a higher floor room, I got assigned one on the fourth floor. The check in agent spent a lot of time looking for a room and stated multiple times that I “booked on points “. I got the impression that he wanted to avoid to give any meaningful room upgrade.
We didn’t notice it at once; at night the road noise was significant and we both slept poorly. I mentioned to the front desk in the early morning when we got coffee and it was shrugged off by the front desk as some people being more sensitive. I mentioned it again at check out and there wasn’t the slightest attempt of a service recovery.
