Earlier this week I posted about some fishy inventory management at the Hyatt at Olive 8 which effectively blocked any award redemptions for 91 consecutive days this summer, via a creative plan to make Deluxe King rooms available only in "packages," and not at the Hyatt Daily Rate. And then Travis, taking a different approach,…
Continue reading: Great Update On Hyatt Olive 8-Gate!
Share your questions, experiences, and thoughts below.
Glad to hear! Thanks for bringing the issue up to catch Hyatt's attention. Could be that calling Jeff Zidell's attention to it as well ( https://twitter.com/creditcardmogul/status/603758242741821440) might have helped. Now, if only they would fix this same issue for Andaz Maui! 🙂
Good point. We shouldn't expect to be able to use our points in popular places. 😉
Swell.
But, seriously, thanks for the update.
Too bad you're not here this weekend --it's 80 degrees and absolutely gorgeous! Come see us up on Capitol Hill when you get to town. 🙂
Glad it worked out. You should have kept trying the other day instead of writing that whiny blog post though.
@Bill: By writing a post about it, Nick got the system changed and now a lot of other people will get to use points / certs in Seattle this summer.
Congratulations. By over exaggerating, generalizing and having a hissy fit over a one off, Hyatt noticed and gave Nick back his vacation tradition. Which was the point of his original post all along.
I look forward to reading about future injustices endured by Lucky's other guest bloggers at the Mesa Hampton Inns and the Bangor Four Points by Sheraton. Points
Of course, the drama was pretty entertaining even if the content wasn't.
Nice to see that Travis and Nick are engaging like adults in bringing us this update, compared to some of the off notes earlier this week.
Glad it worked out for you Nick, although I feel your point remains - reward programs are only as good as they work in reality (so when there is a mismatch between policy and reality, it weakens the program).
By the way Nick, do you plan to write about the Delta pizza party that happened this week at Atlanta due to weather delays. That's one good way to deal with onboard tarmac delays.
So, what was the cause of the issue and how was it resolved? Was it a data problem or a hotel inventory issue? Has anyone contacted management of the property to get their side of the story and report in an unbiased way?
Some of the comments here are bitchy as F***, too bad if you do not like a particular writer's casual style probably from just writing as he would speak... it is not a huge issue... why bother talking about it over and over and over... GTFU over it...