Well this is truly bizarre. I'm presently at the Park Hyatt Dubai, which I love. It's a fantastic property, just a few minutes from the airport and city, but at the same time it's so private and residential that you feel like you're in the middle of nowhere. There's just something so peaceful about overlooking…
Continue reading: Did A Hotel Send Me The Wrong Email… Or Read My Mind?
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Was the font and size different on the second paragraph to begin with, or did you change it? It might be a copy and paste issue like the United Mad libs
@ Jonathan -- Whoops, font size was the same throughout the email, but spacing was a bit off, which I corrected. Looks like in the process the text size changed.
Hi Lucky,
Thanks for update! I am also staying at Park Hyatt in Dubai in 2/15, booked using my free nights after applying for Platinum Chase Hyatt card. Question: is breakfast included with booking? I've heard yes and no; if not, price of breakfast? Is there somewhere close to eat for option? Thanks for your help!
@ Darla -- It's only free for Diamond members or those booking rates inclusive of breakfast, so unfortunately it wouldn't be free if you're redeeming points/free night certificate and aren't Diamond. The hotel is pretty secluded so there's nothing in the immediate area where you could otherwise have breakfast, but city center is only a 10-15 minute drive away. Not sure how much breakfast costs, it's not listed on the menu. I'll try to find out, though.
As usual, I so enjoyed your latest musing! Can't wait to the next post to learn if you (and your father) were provided with refills. By the way, the video of your Dad at the airport was priceless. It is obvious that, just as you admire and love him, your father feels the same about you. The gifts you have been giving both of your parents--time and your company--are an example to all of us, whether to spend time with family or friends while we can. Looking forward to future posts about this exciting "round birthday" adventure.
Lucky: perhaps they had a manager sitting in the restaurant noticing you fidgeting or looking around for wait staff?
This is really bothering me, and I'm not even you.
Did you mention to your dad that you'd wanted more coffee, and perhaps been overheard? Did you literally say nothing to anyone about it?
Might you have, I don't know, looked at your coffee cup and rolled your eyes or sometehing when they took it away?
Could you ask the Guest Relations person how this came to their attention before you leave?
WE MUST HAVE ANSWERS! 🙂
Without going back and checking, didn't you make comments around the service on a previous trip report?
@ BigDaddyJ -- If they did, you'd think they would have made sure the service improved and would have approached me, no? Weird stuff!
@ TravelinWilly -- Hah, all good theories! I did quietly mention to my dad in German that I wasn't impressed with the service as I was never offered a refill of coffee. But it was while seated on the balcony, with no one around...
@ Troy -- The last time I reviewed the hotel's breakfast was 2011, and I didn't mention anything about the breakfast service at the time.
Understand that this time with your dad you should stay at a hotel that you're perfectly comfortable with like the Park Hyatt, but when you travel alone next time Al Maha The Luxury Collection is a great choice. Not sure about the rate though.
@ Alvin -- Might want to look at the rate. I'd love to stay there, but it's $1,500+ per night.
I agree. The service at the Park Hyatt Dubai was a little lacking, but fantastic at the Park Hyatt Abu Dhabi
I would put my money on a simple mis-directed email. Is the hotel quite full right now?
@ pavel -- Yes, it does seem to be quite full. Nice to see others share my concerns, at least. 😀
You may have made an indirect comment in a later review ("this place did so much better than the doggone Park Hyatt Dubai in coffee service").
Either way, I don't think it's worth the brain cells to rack your mind on it. Just enjoy!
The same thing (sort of) happened to me twice with Hilton properties in the US. I dropped a note in Yelp at night that I found some french fries and part of a burger under my bed. Next day I get an email from corporate Hilton apologizing. Totally forgot the Yelp comments, I was dumbfounded how they knew I found that stuff under the bed. I didn't say anything to anyone at the hotel. Another time about a year later at another property, I left another negative comment on Yelp. And again, within 24 hours, there was an email from corporate in my email box. Can business on Yelp see the email addresses of person who leaves a review? I don't know. If not, the only thing I can think of ->
My Yelp account has my first name and last initial, so I guess they made the effort to look through the guest list on the night of the complaint, found my first and last initial. My Hilton profile has my email and they sent me an email. That is the only thing I can think of. Now,- if there was another Endre P in the hotel, would they send the email to both of us? I hope not.
They have espionage agents trained in time travel............seriously............
Tell me your playing golf next store at Dubai Creek! You can't go to Dubai stay at the Park and NOT play golf!
I just stayed there on the 9th of Nov. Didn't "stay" the 10th as I had a 3am flight on the 11th.
Anyway, I used a Chase Hyatt free night certificate, I am Diamond. I was given breakfast free of charge. I was also upgraded to a terrace suite, but that's another point entirely. 🙂
Maybe they send one to everyone since they know the service is always lacking? Reminds me of the permanent signs I've seen on the German autobahn that say (in German) "traffic jam ahead." They're always right!
Seems likely they had something happen that they felt affected all guests. You didn't complain, but someone else did (or a manager caught it), so they sent the email to everyone who stayed that night.
@Endre: they use a computer program called Revinate. It stores your stay history with the hotel along with your contact and social media information. The hotel team gets a notice anytime someone leaves a social media review so they can respond to it. No joke, look it up! Almost all hotels use it and that's how they remember your preferences between each visit, diet coke with lime for example 🙂