If you've tried to log into your Hilton Honors account since yesterday, you may have noticed that it now has a CAPTCHA (which I just learned stands for "Completely Automated Public Turing test to tell Computers and Humans Apart") when trying to log in. The main reason this matters is because it means you can…
Continue reading: Hilton Honors Increases Account Security
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There's been a lot of talk within Hilton recently because of the recent update to e-checkin where it's open to any Hilton HHonors member.
Because e-checkin users are not supposed to be asked to show ID or swipe their credit card when they pick up their keys, all it takes is knowing somebody's Hilton HHonors number and PIN to cause them to pay for your hotel stay, so I imagine it's in response to this that they're increasing security.
They have user names and password as an option for logging in. I wonder why they don't just force people into using those instead of continuing to allow HHonors # + PIN for login.
I'd call this change "Lipstick on a Pig". The fact is that they still don't give users the ability to turn off the 4-digit PIN login. With all the big security breaches this year I can't believe this is the best they can do.
Agreed, Jon! I'm actually in the process of offering something to them that will dramatically help with that. As a loyal HHonors member, I'm hoping they jump on board to better protect us all. Thanks for the news, Ben!
I use to stay in a Hilton property 4 to 5 nights a week as a Diamond member. I now have had to switch to either Marriott or Holiday Inn because I can't figure out the CAPTCA letters. Neither can my secretary or my teenagers . Ha. Extremely frustrating. But I will have to give my money to their competitors until they make a change.
I was literally just asked for my password when I called up on the phone to HHonors support. This was after I said I didn't know my PIN. I asked in shocked disbelief if the person could see my password, and she said yes. I didn't follow up further on this, but just asked her to ask me a different security question. What a circus?!