Review: Jet Airways Business Class 737 Dubai To Mumbai

We flew this back in January and Aishwarya boarded seconds before pushback. We had no idea who she was until we our seat-mate told us . FA's had to hold people back who were rushing up into Biz to try and see her. Funny enough, our Indian friend (and naturally a big fan) was flying the same route on Emirates and missed out on it all.

Don't know if its just me, but I certainly have noticed Jet Airways has gone from an okay airline to a very good airline with huge potential. They certainly have to make their products better with the likes of Vistara entering the market. I am sure Jet'll upgrade their hard product once they are better off financially, which is unfortunately difficult in India.

But regardless US and European airlines should learn a thing or two from Asian airlines, rather than complaining all the time.

@Lucky, aren't the blankets supposed to be packaged? Did you let the crew know that it had a really bad odour?

@John, from what I've heard, The massive improvement in service is due to the Etihad takeover as they had a large number of guests complaining that the service was too bad and that they'd never book with Etihad/their codeshares etc...

Unfortunately my last experience with Jet Airways was not really great. Flew AUH-BOM last month. First of all the planes are parked a very long way from the terminal. My mom was recovering from knee surgery and the rep said there will be only 5-6 steps to climb. Well that was not true as you know.
Unfortunately the aircraft has seen better days, we were in business and none of the seat controls worked and the life jacket compartment in the center was broken and kept falling off.
In the brighter side, you are right the crew and service is exceptional.
The really need to upgrade their hard product. Look like a third world airline.

The fact that people do not understand "we request all guests to remain seated", is that cultural? I noticed that in many flights in Asia people couldn't care less for that rule and as soon as the plane touches down they would open the door and leave if they were allowed to do that.

@CabinChief Who is Aishwarya? Is she the F/A supervisor in business class that Lucky mentioned? (She's popular?)

Re: blanket. It's shocking a business class cabin would offer used blankets to its passengers (ugh!). I wouldn't touch any that's not in sealed plastic upon boarding.

@Mark Santos - I think he meant Aishwariya Rai https://en.m.wikipedia.org/wiki/Aishwarya_Rai

@Mark Santos
Indian actress & model

@Mark Santos - Aishwarya Rai, very famous Bollywood actress. In India, it is common to refer to movie stars by only their first name.

@Santastico - sadly I've found the issue of rushing up prematurely before reaching the gate to be a common problem on flights in India. Don't know why that is, exactly.

@Chandan Bhat
Agreed.. Etihad has a huge part to play in this. Jet has come long way, and is great now. Sad that Sktrax rates Jet with 3 stars and gives 4 stars to airlines like Air Canada, Bangkok Airways, South African, Royal Air Maroc, and China Southern. I have never had a good or better experience in any of them. Probably a very subjective opinion, but the rating system is clearly broken and not reliable.

We flew Jet Airways DEL-BOM-DEL earlier this year. Everyone said never again.

The next DEL-BOM-DEL 2 weeks later on VISTARA...everyone wanted more!

Look them up!

The Masi Campofiorin red wine is a really good offer, for regional business in India I'd say impressive

Flew Jet Airways from Colombo to Mumbai few months ago. Similar seat to what you had. Trip was pleasant. Yes, the seat was old but I wasn't expecting much plus I read horrible reviews for Air India so was just happy to be on Jet Airways.

I'm guessing the decent food, drinks, menu and limited amenity kit had to deal with the fact that this was technically an international flight. It's basically the minimum they have to provide to remain competitive with other carriers flying this route. With that said, it would sure be nice if the U.S. airlines could spend an extra $1 in domestic first-class by printing menus for flights over three hours. It's a nice touch, especially on routes to honeymoon-heavy destinations.

While jet airways has improved on the premium cabins their offering in economy both Long haul and short haul remains pathetic. While the A330s at least have decent seats, the 777s in a 10 abreast have woeful legroom in addition to the shrinking seat width which unfortunately is standard. My main issue is with the service- the crew are terrible in economy and the food and drink offering is diabolical. To give you an example they serve children first and rudelyrefused to serve the Mother her meal along with the child when she asked (child was having a standard meal). On a long haul flight they don't stock Diet coke. Until they fix their economy proposition I don't see them improving ratings. Sad- as they were almost at singapore airlines levels when they started flying Long haul.

I recommend you to choose the Oman Air B738 New Business Class Product , It's better than this Jet's Biz Class

Not related to this topic but on Indian carriers in genereal- a fascinating term of Air India hand baggage rules:

A 'Kirpan' with a total maximum length of 9 inches (22.86 cms.), but a blade not exceeding 06 (six) inches (15.24 cms.), is permitted for carriage by a Sikh Passenger on his person, within India or on an Indian Registered aircraft on Domestic routes of fully Domestic Flights within India, subject to the requirement of a Public Order. (BCAS Circular 14/2005).
Carriage of ‘Kirpan’ shall not be permitted in the cabin of an aircraft on an International Flight, either on the domestic or international sector flown by the passenger. If the 'Kirpan' is more than the length specified above, it shall be carried by the passenger in his registered baggage.

Wow!

Nice review. My brother is a Jet Airways 737 captain and frequently flies between Bombay/Delhi and the middle east including Dubai, Doha and Riyadh. I will never fly on those sectors as I live in the US and have no need to go to the ME but I got a good feel for the quality of service and equipment from this review.