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Korean Air SkyPass Award Ticket Holds

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(@lucky)
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Airlines have varying policies on holding award tickets. Some -- like Air Canada Aeroplan, British Airways Executive Club, and Delta SkyMiles -- don't allow holds on award tickets at all. Other airlines do allow award ticket holds under varying circumstances. Some will hold award tickets for a day, some for a few days, and some…

Continue reading: Korean Air SkyPass Award Ticket Holds

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38 Replies
38 Replies
Diamond
(@lantean)
Joined: 5 years ago

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Posts: 0

good to know, thank you. can you hold a ticket if you have 0 miles and just opened the account?
thx.


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Lantean -- Yep!


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Diamond
(@lantean)
Joined: 5 years ago

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Posts: 0

thanks Ben. one more question... can you hold online or do you have to call?


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(@Italo)
Joined: 12 years ago

Posts: 2

Good to Know Lucky.

Let me ask you something. I will travel an economy promotional ticket (it is not an award ticket) from GRU to LAX round trip Korean Airlines on next september. Is it possible to upgrade it to business at the check in paying some diference?
I know that American Airlines do that if they have free places on business but I don't Know about Korean Air.
Is there any other possibility you Know to upgrade this ticket?
Thank You


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Lantean -- You can't even search online unless you have enough miles for the ticket in your account.


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Italo -- I don't believe they do paid upgrades at check-in.


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(@Italo)
Joined: 12 years ago

Posts: 2

Thank you Lucky !


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(@voice of reason)
Joined: 15 years ago

Posts: 28

"Don’t abuse it"

Yes, because we know "people in our hobby" never try to exploit loopholes, mistakes and others' generosity.


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Diamond
(@lantean)
Joined: 5 years ago

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Posts: 0

@Ben

right, but if you do have enough miles, can you search, hold, and not book right away?


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Lantean -- Yep!


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 anon
(@anon)
Joined: 15 years ago

Posts: 520

@voice of reason. yep, if it weren't so hard to book in the first place, i'd imagine all the seats would be snapped up at 330 days and suddenly available at 2 days out.


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(@Chris)
Joined: 13 years ago

Posts: 7

I have a bad feeling that this is going to impact availability of awards on Korean air. Lots of people are going to make speculative bookings that they'll never use, taking award seats out of inventory.


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(@Kirby)
Joined: 14 years ago

Posts: 33

Ben -- how does KE define a stopover? I can't find it on their website or in your previous Skypass posts. Thanks, and sorry if you answered this already and I somehow missed it!


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Admin
(@lucky)
Joined: 13 years ago

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@ Kirby -- A stopover is more than 24 hours.


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(@Kirby)
Joined: 14 years ago

Posts: 33

So can I purposely build in a ~23 hour layover on an international Skyteam partner award even if there would be same-day connections available? Basically, is KE flexible with this kind of thing or will they make me take the shortest legal connection?


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Kirby -- Yep, sure can!


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 Ty
(@Ty)
Joined: 12 years ago

Posts: 1

Regarding this: "They need to call you in order to issue an award ticket":

Is that true even if you book online or just over the phone? I booked online for a flight in a few days and haven't received any call.


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Ty -- You can book a ticket for yourself online without faxing anything in. But if it's a ticket for someone else you still have to fax in the form.


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(@carloslouisville)
Joined: 5 years ago

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Posts: 0

so how do you check for awards if you don't have miles in your account?


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Carlos -- ExpertFlyer shows space. Otherwise you have to call.


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 SP
(@SP)
Joined: 12 years ago

Posts: 13

Hi. Hoping you can help me on this. Any suggestions on how to "prove" to them that my parents are my parents?

I want to book flights to Korea for my parents, and found out they require several forms. The "family registration form" asks for legal documentation of my relationship to my parents. They list birth certificate, marriage certificate, or first page of income tax form. I was born in Korea 45 years ago, got married in Vegas, and my parents have not claimed me as a dependent for 30 years!

When I called Korean Air, the representatives just keep repeating the same 3 things!


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ SP -- Ouch, that's ridiculous! Do you have the same last name as your parents? What a crazy policy they have...


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 SP
(@SP)
Joined: 12 years ago

Posts: 13

Hi! Yes, same last name...they live with me and we look alike. I even thought of asking our family physician of 35 years to write a letter and attest to the fact that we are a family!

But when I called Korean Air (called them twice), they just kept repeating the same 3 thing! Even though its an 800 number, the representative must be in Korea, as both told me that I should be listed on my parents tax form! When I explained that I have not been listed for 30 years since they dont claim me as a dependent, but reps said something like. "Oh, I am not familiar with American tax process!"

Oh well, time to figure out a plan B!


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ SP -- Hmm, I've found their US processing center to be a bit more lenient. Are you calling during US business hours Monday through Friday?


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 SP
(@SP)
Joined: 12 years ago

Posts: 13

Hi. Yes. Called twice today. Maybe I'll go home and dig through my parents boxes of documents to see if I can come up with anything. What a strange process!


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(@mitch)
Joined: 5 years ago

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Posts: 0

What are the precursors to triggering the event you described as "They need to call you in order to issue an award ticket — they won’t issue it if you just call, because there’s a separate department that handles that."? I held a ticket (for myself on only KE metal) on the phone and then finished accruing the miles required over the course of a few months. I then ticketed it on koreanair.com without incident, and they never called me to confirm anything. (To be abundantly clear, I've already flown this ticket without any issues.)


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 Wes
(@Wes)
Joined: 15 years ago

Posts: 16

Another very informative post of Skypass miles use, thanks Ben. And thanks for the advice yesterday on booking our flights from ATL to Fiji--wonderful that Korean let's us hold this rsvn until Feb 5th,


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Admin
(@lucky)
Joined: 13 years ago

Member
Posts: 40086

@ Mitch -- Whoops, I should have clarified that applies for partner awards, as you can indeed ticket straightforward Korean Air metal awards online.


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 Sam
(@Sam)
Joined: 12 years ago

Posts: 2

I just opened a SkyPass account and went through the "Book a Flight" route (buy using Points).

But I get stuck at a prompt that says: "Sorry, unfortunately, the members of your flight don't have enough miles to purchase this flight.. Please try again by changing your flight(s) after checking needed mileage amount."

When you're about to place a hold, do you still go through the typical "Book a Flight" route?


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 Sam
(@Sam)
Joined: 12 years ago

Posts: 2

I notice a typo in my earlier comment! In the first line, I meant to type "BY using points" instead of "BUY using points".


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Sam -- If you want to hold the ticket without miles you have to call.


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 Jeff
(@Jeff)
Joined: 16 years ago

Posts: 23

Any word on whether the extra-long holds are still being given?

Just called and placed an award on hold for about 10 months out (Korean metal), and the rep only gave me a month to ticket. I tried to fish for the extra-long hold and asked if there was a way to extend it (since who knows how long the outage of UR transfers will last), and the rep said that I could call back (if I had trouble transferring miles or taking care of the family paperwork) and they could extend it. Guess I'll have to do that in a few weeks and see if another rep will give me the long hold. I need the long hold because I can't ticket until June (getting married, wife changing name and getting new passport).


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 40086

@ Jeff -- Some agents will only proactively offer it for a month, but it can almost always be extended.


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(@Jessy)
Joined: 11 years ago

Posts: 1

I am a big fan of Korean Air and fly each year London - Sydney. Of all the ways that I have taken this gruelling journey in my lifetime, this route is the best. I do accumulate my miles and occasionally have enough for an upgrade but I would love to be able to rack up SkyPass miles more quickly. Have you come across any UK or Australian credit cards that award miles that can be converted to SkyPass? I haven't yet been able to find one.


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Admin
(@lucky)
Joined: 13 years ago

Member
Posts: 40086

@ Jessy -- Unfortunately not that I know of. Sorry!


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(@andy2343)
Joined: 5 years ago

Member
Posts: 0

Just did a hold for 12 months out. They said they could extend it to Jan 1, 2016, but also said if need be I would be able to extend that once I was within a week of the deadline (so to call and extend on Dec 24).

Wondering if you've ever noticed anything like that. Hoping it just has something to do with it being the new year and that I'll be able to extend it at least several more months past that (will need a bit more time to make up the miles!)

Either way, thanks again for the advice!


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(@Danny)
Joined: 10 years ago

Posts: 3

Do you know if they will also hold Award upgrades? It is significantly more to buy an upgradeable economy ticket and I will have to wait until I get my points from Chase before I'll have enough miles to do the upgrade (I'm getting 2 tickets plus a lap infant).

Thanks


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(@brosnan6)
Joined: 5 years ago

Member
Posts: 0

@Danny - not sure if they allow holds for award upgrades on a paid ticket, but I currently have an award ticket in business that I want to upgrade to F and the agent gladly put the upgrade on hold/waitlist for me until space opens up.


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