Case #98174913 of direct flights sucking…

I’ve written a bajillion times about how stupid direct flights are, whereby airlines market a flight as being “direct,” despite an aircraft change and connecting city. While foreign carriers and Southwest use the concept correctly (by having the same aircraft all the way through), US airlines use it in a very deceiving way.

I’m trying to get home from San Francisco to Tampa today, and am dealing with some serious delays that have me misconnecting. My Dallas to Tampa flight still showed as being on-time, so I decided to pull up the inbound aircraft information on aa.com. The plane is coming from Vancouver and it’s the same flight number all the way through. Cool! Oh wait a second, the flight is 7.5 hours late, and is due into Dallas at 3:30AM.

Believe it or not in my case that would almost be better, given that I’ll misconnect if my Dallas to Tampa flight leaves on-time. But I also have to think of the people that booked Vancouver to Tampa as a single flight number, possibly not even knowing there was an aircraft change. They’ll find themselves in Dallas at 3:30AM without a flight to Tampa.

Yet that doesn’t stop airlines from only issuing miles for the direct distance between the two cities, and limiting upgrades for the entire journey, as shown below:

Right now I have an approximately zero minute connection in Dallas, so wish me luck!

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Craig Guest

There's a difference between a "direct" flight where the plane is going A-B-C and you can buy A-C as a "direct flight", and a flight marketed as "direct" between A and C - as long as the stop is disclosed, that's not a problem...everybody does it. Southwest does it a lot. As long as the delay is disclosed, that's fine. But if you have to change planes at B, and especially if the B-C leg can leave without the A-C passengers if the A-B leg is seriously delayed, that is effectively a connection and should have to be marketed as such. (In the past, most "changes in gauge" were both pretty obvious (trans-Atlantic on a 727 or a DC-9? Don't think so...) and usually clearly disclosed, at least in the printed schedule. Today, not so much.)

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Kris Ziel Guest

@Grand If it's called non stop, that means there isn't a stop. If it's called direct, that means it may have stops. When selecting direct flights with stops on the United site, it says something like "1 Stop. Time on the ground in Hong Kong (HKG) is 2 hours 30 minutes." I don't think it could be any clearer that it isn't non stop (nor is it marketed as such).

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Grand Guest

Kris Ziel, are you a shill for the airline industry or do you have something against transparency? The fact that there is a stop and plane change means that the flight is not non-stop (by any sense of common sense). Bottom line: I do not support misleading the bulk of customers who don't know any better.

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Swag Guest

"Yet that doesn’t stop airlines from only issuing miles for the direct distance between the two cities, and limiting upgrades for the entire journey, as shown below". For AA GLD & PLT fliers, this can actually benefit, as AA only charges upgrade stickers based on the mythical nonstop distance, which is often 1 fewer than the two segments upgraded separately.

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Peter Guest

@Paul - I think the relationship Ben has with @AmericanAir on twitter is the icing on the cake! :P

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