American First Class Meal Ordering Changing September 1, 2014

File this under “things that don’t really matter, but you can’t help but wonder who thought of it.”

American has long had a pretty straightforward way of taking first and business class meal orders. The system was abbreviated “FEBO,” and stands for “Front Even Back Odd.” Basically they’d start taking meal orders at the front of the cabin on even numbered flights, and at the back of the cabin on odd numbered flights.

American-Business-Class-Meal

In addition to that they’ve let you pre-order first and business class meals, so you can actually choose your meal in advance regardless of where you’re seated.

Apparently that system was too simple.

complicated

On September 1, American and US Airways will be aligning their meal policies, and as part of that they’re apparently also making the system by which they take meal orders more complicated. Because FEBO was just too straightforward, I guess?

Under the new system, meal orders will be taken based on direction of flight.

If a flight involves a change of time zones:

  • Meal orders will be taken starting in the front on eastbound flights
  • Meal orders will be taken starting in the back on westbound flights

If a flight doesn’t involve a change of time zones:

  • Meal orders will be taken from the front on southbound flights
  • Meal orders will be taken from the back on northbound flights

This gets especially fun because there are several routes where seasonally there’s a time change, while other times of year there isn’t. For example, right now Miami and Santiago are in the same time zone, while later in the year they’re not.

Again, this isn’t a big deal at all, I’m just puzzled about what problem they were trying to solve with this, and who came up with it and thought it would be a good idea.

I do hope they’ll continue to give the option of pre-ordering meals after September 1…

(Tip of the hat to Gary)

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N1120A Guest

After all this time, I'm pretty sure the reason the switched to this method is the fact that many of their flights reuse flight numbers. Indeed, out-and-backs on AA frequently have the same number now (2654 LAX-YYZ-LAX as a good example).

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Ryan New Member

Right now flying dfw-hkg on 137, orders started in the front, and since I was back, I got no meat choice, fish and pasta was all that was left. It's fine, was gonna get the pasta anyway, but seems off (as long as I'm understanding it).

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Paul Guest

The order taking is inconsistent, on Sunday, Aug 2, 2015 I flew from ORD to EWR (West to East), and they took orders starting in the back. Even the flight attendants are confused when I asked. It was an odd numbered flight, so I think the flight attendant just made a command decision to use the old method, that is if the article is correct about west to east changing time zones being front to back.

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steve64 Guest

I'm puzzled at folks thinking this is a "short sighted" a otherwise silly/over-complicated change. As already mentioned, it's keeping the intent of FEBO alive in a world of merged super-airlines that are running short on flight numbers. The "change in time zone" rule was always embedded in FEBO by virtue of the scheduling department trying to determine if a basically "north/south" flight should have an even number or an odd one. This time zone rule is simply being pushed from scheduling to in-flight.

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Lou Guest

This is what US Airways has been doing for a while now. It isn't that complicated. The whole time zone thing is in case you actually aren't going significantly east-west so you need to come up with another thing to base it on.

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