Downgraded On ANA, And I’m Not Sure Why

I’m curious if anyone has any insights on this, because I can’t quite figure it out.

Ford and I are headed to Japan in May. We booked roundtrip tickets from Chicago to Tokyo Narita in ANA first class using 120,000 Virgin Atlantic Flying Club miles per person, given what a great value it is.

ANA First Class
ANA’s 777 first class

While I realize that for the most part getting around Japan by train is best, we are heading to Nagoya at the start of our trip, and decided flying out of Narita made the most sense.  While getting from the city of Tokyo to Nagoya is definitely easier by train, if you’re at Narita then flying is faster.

I booked “first class” tickets a while back — the premium wasn’t that much. and I was curious to review what domestic first class is like on ANA.

However, yesterday I received an email from ANA indicating that our reservation had changed, noting that “your flight and boarding class have been changed due to the cancellation (or flight number change) of your reserved flight.”

In reality, looking at the itinerary we were just downgraded from first class to economy. I figured the flight had been replaced with a plane that doesn’t have a premium cabin. We were initially booked on an A320, though looking at the schedule it appears that the flight is now operated by a 787-8.

Indeed, when you look at inventory you’ll see that they’re not selling first class on the flight.

I thought to myself “hmmm, I didn’t realize ANA has 787s without a premium cabin.” But then I looked at the seatmap, and in fact the plane is actually one of their longhaul configured 787-8s with fully flat staggered seats in business class… but the seats are being sold as economy!

Aside from the general inefficiency of operating such a low capacity widebody on a short domestic flight, I’m even more confused that they don’t seem to sell the premium cabin?

I feel like going from an A320 to a 787-8 should be an upgrade for us, but somehow we ended up in economy.


ANA’s 787 business class

Anyone have a sense of why ANA doesn’t sell the premium cabin on some domestic widebody flights, or how to snag one of the business class seats, even if they don’t come with better service?

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John Guest

I'm a diamond Ana member. ANA occasionally switches planes due to repairs or what not. That is why you ended up with a superior newer 787 as most domestic planes are older or have less premium seats. Or at least they would be premium domestic seat and not intl seating like the 787. I've been on a domestic flight that changed planes and I ended up in a intl business class seat even though I was booked on a reg economy fare seat. It's one of the few times they had to switch to an available plane.

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Drank Sinatra Guest

@Steve, ANA is notorious for being hot, and premium cabins usually don't have individual vents. I have flow IAD-NRT many times and I always change to shorts as soon as the seatbelt sign is off.

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Drank Sinatra Guest

I experienced this many years ago from KIX to GUM. It was a 763 with old J recliners. Those seats were accessible to ANA elite and Star Alliance Gold, and I snagged one as I was a US Airways Chairman at the time. Service was still economy, but that was okay for the final four hours of my trip.

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Steve Guest

Thought of doing the same with my Virgin Atlantic points and booking first class ANA DC to Tokyo. I’m nervous the cabin will be too hot. I heard international carriers have an issue with cabin temp. Can anyone share their experience? I flew Biz class 777-300ER on Air France and it was brutal. Way too hot.

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Antipode Guest

ANA dometic flights must be booked in economy on an international award, even if the award is a business or first award, when booked via United and several other programs. Many agents do not know, so they might book you in J/F at first, but ANA will always eventually downgrade to Y (although in my experience with dozens of these booked via UA miles, they will always do it before ticketing). I don't have experience with VA, but I imagine it's the same rule.

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