Alitalia Announces New Business Class, New Routes, And More

In their quest for world domination, Etihad has purchased a 49% stake in Alitalia.

On the surface, Etihad’s strategy of buying struggling airlines is a bit tough to comprehend. The main reason they’re doing this — particularly in Europe — is to extend their soft political power, and hope to get less pushback when they launch more fifth freedom routes.

Etihad-Partners

But beyond that they actually sometimes have a decent business plan when they take over airlines, which is sort of surprising, since at times they seem to struggle running their own airline.

Anyway, yesterday Alitalia unveiled their vision going forward, which was extremely interesting. James Hogan, Etihad’s CEO, was in attendance in Rome, and shared his thoughts as well.

If you have an hour to spare, here’s the video of the conference:

https://www.youtube.com/watch?v=phL-JnvPB08

So how do they plan on transforming?

First of all, they’re planning strong but calculated route growth, while also making sure they have a more competitive product across the board.

So what new routes can we expect from Alitalia?

Alitalia planes to launch flights from Rome to:

  • Beijing, Seoul, and Shanghai in 2015
  • Mexico City and Santiago in 2016
  • San Francisco in 2018

AZ1

Not surprisingly, they’re looking to increase their widebody fleet while reducing their narrowbody fleet. Given the low cost carrier competition in Europe, they realize they’re not going to be able to be competitive there, so they’ll basically be using their narrowbody fleet only as much as necessary to support their longhaul operations.

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And since this is an Italian airline, of course “evolving the brand” is all about style, style, and more style.

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Alitalia’s first A330 with the new livery is actually flying as of today. The entire widebody fleet should feature the new livery as of mid-2016, while the entire narrowbody fleet should feature it by mid-2017.

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As I first wrote about in early May, Alitalia plans on introducing a new business class product. That puzzled me a bit at first, given that Alitalia already has a competitive staggered business class product.

Alitalia-Business-Class

It looks like the new business class seat will keep the same “bones,” but will just be more stylish. Which is a smart move, since it was a good product to begin with, though wasn’t stylish in the least.

But beyond that, Alitalia is really investing in the passenger experience, as they should, particularly in business class. They’ll be adding Wi-Fi, dine on demand, new flagship lounges, chauffeur service on select flights, turndown service, and more.

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Alitalia will also be introducing a new premium economy product, which looks like a nice improvement.

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It’s also impressive how quickly they plan to roll out all of these new product offerings. The soft product improvements should mostly be in place by July 1.

AZ9

Bottom line

Man, you really have to give Etihad credit for coming in, identifying problems quickly, and cleaning up house. I’ll be very curious to see Alitalia’s transformation. Their plan looks good on paper, so let’s see if they’re actually able to execute on what they’re hoping for here.

Alitalia-A330

What do you make of Alitalia’s transformation plan?

(Tip of the hat to Mac)

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Marguerite New Member

Dear lucky I had the good fortune to fly alitalia business class from abu dhabi to rome return in may and june of this year 2016. Brillant service, food and comfort. Better than ethiad business class product from asia. I have recommended to all my university colleagues.

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Matt C New Member

Hi Ben - I just booked FCO-LAX (777-200) route for next June 2016. Should I expect the new product and service to be fully rolled out by then for this route?

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cedric New Member

It is not a new coat of paint or a partner full of cash or new destinations that will save AZ... It is actually having staff (ground and in the air) that actually cares for the customer, so far, it's been dismally disappointing. I fly often with them and they are at the level of low-cost in economy (well they do give crackers on medium-haul and non-alcoholic drinks, but that's it!) And Fiumicino is such a poorly organised airport, terrible AZ lounges, and the AZ staff will do the absolute minimum. As an example, once I remarked to the boarding agent that non-priority passengers were going on the priority line for FT/business, suggested they make an announcement and enforce the line, all I got back from her is a shoulder shrug... And it's always like that. Oh and boarding by bus in my experience, 90% of the time. Not fan of that. Apparently from the linked article (thedesignair) the staff is being sent to Abu Dhabi for training. I sure hope that makes a difference!

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Beachfan Diamond

@Bill They already have LAX-FCO, albeit seasonally. I love it, wish it was year round. Flying home from FCO on Monday. Biz seats somewhat narrow but true lie flat.

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das411 Guest

Sure would be interesting to see if Etihad did something similar after choosing to buy low on....Malaysian...wouldn't it?

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