Air Europa Reveals New 787 Business Class

I just arrived in Lima from Madrid in business class (787-900, with the configuration shown below the picture of the airplane itself). I'm 1,90 and can say that these seats are awful, just unacceptable as a business class product. The plane is great, the look and feel is great, the staff was just really nice, the food was OK, the inflight program is OK (although some videos and games look from the 1980s)... The only thing that makes me warn everyone who wants a comfortable experience are the seats. They are not straight! It's impossible to lie straight on the flat bed, because the angles and walls of the cocoon you lie in are not straight. It's like sleeping on a trapezium bed. The room for your feet is literally the width of their inflight magazine, and one foot has than slightly more "space" than the other. Your head lies against the wall, one shoulder touches another wall whereas the other shoulder doesn't. This makes it just weird. It feels messy, disorienting and not good for sleeping (I hardly slept on this flight of 11,5 hours!). I am NOT looking forward to flying black to Madrid next week, and I will NEVER fly on this configuration again. If you are 1,85 or taller, I would certainly not recommend this business class. In fact, I will ask them to rebook me on Air France or KLM back to Europe, because I'm just rather angry they sell this for so much money.

I've heard mixed reviews about this airline, I'm going to Europe for 2 months with nothing more than a carryon and a bookbag (they allow two carryons for business class passengers, totaling 18kg/39 lbs according to their website). They seem like a decent airline, with good first class; but with a plethora of complaints about delayed and permanently lost checked luggage. So, here goes my first intercontinental trip with just carryons.. why check a bag if there's a decent chance it'll be lost?

I flew Air Europa to Rome 5 days ago. They lost one of my luggage pieces, and even though I'm only 2.5 hours north, my piece was flown to Florence Airport. I've called their customer service 3xs a day and I get the same response..."they're working on it, and they will contact me when they are on their way." I leave Italy day after tomorrow and haven't been contacted once! Hey Europa... if you seriously want to promote your business class sales, you need to take more responsibility for losing your customers' luggage when you lose it.

My experience with Air Europa is also positive. I was fortunate enough to have a seat pair (2-2-2) on my own on each and every long-haul segment. And the crews were always very friendly and helpful. I definitely rate them in the area of any other SkyTeam carrier.

I am so happy to see Air Europa flourish They have brand new B-737 and B-787 aircraft for their medium and long haul flights In my experience, their Business Class flight attendants consistently offer a great service According to Atmosfair Deutschland Index, currently, Air Europa is the world´s 12th airline, due to their aircraft fleet low carbon footprint https://www.atmosfair.de/wp-content/uploads/aai2018-englischsw.pdf