Dear Air Belgium: Please Take My Money

Earlier this week Air Belgium began selling tickets for their flights, which launch on April 30 between Brussels and Hong Kong. Air Belgium is a new airline operating 4x weekly flights between Brussels and Hong Kong using former Finnair A340-300s. Their long term goal is to add flights between Brussels and several points in mainland China.

I have my doubts regarding their business model, but I am super excited about flying a brand new airline, which is always an adventure. Today I was trying to book my ticket on Air Belgium to Hong Kong (one direction in business class, the other in economy).

I was hit with a couple of unpleasant surprises. First of all, in addition to the fare my ticket would have cost me an extra 115EUR. Air Belgium even charges for seat assignments in business class, with any single seat costing 75EUR, and any regular seat costing 25EUR. C’mon, what is this, British Airways?

On top of that there’s a 40EUR fee to pay a business class ticket by credit card (and you can bet I’m using a credit card for this purchase, because I feel like the travel insurance might come in handy here).

The biggest problem, though, is that no matter what credit card I enter, I get an error message saying “REJECT.” I’ve used five different Visas and Mastercards in different browsers, and get the same message every time.

That might explain why not a single seat is taken on the seatmap for either flight.

Pro tip: if you’re going to launch an airline and start selling tickets only weeks in advance, make sure you can take peoples’ money. Now please take mine first!

Has anyone had luck booking Air Belgium yet?!

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azamaraal Diamond

I tried to book Condor on-line and my card(s) were refused. I eventually was able to use my least rewarding card which was unfortunate. The problem - Condor first runs a charge of $1 to make sure that the card is active. Then tries to run the full balance less a dollar. The intelligent software of Canadian Credit Cards views the $1 as a test to see if a stolen credit card is still valid thus will refuse the second charge. STUPID STUPID STUPID Perhaps this is what Belgium Airlines is also doing - copying or using the protocol or payment procedure used by Condor (part of Thomas Cook).

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Lentoasima New Member

To Echino's point, try using the Amex Plat travel agent. I had a similar experience earlier this year. I wanted to buy a flight from Buenos Aires to Rio on Gol. Had it all sussed out on the Gol Web site, joined their club, chose our seats, only to get bounced on the credit cards. None of my cards would take, not Amex, MasterCard, nor Visa. Nobody answers the GOL USA help desk number so I rang up the Amex Plat travel desk and they booked my tickets at the same prices as the Gol Web site. Had ticket numbers next day. Those look like great prices for business class from the EU to Hong Kong. Go ahead and pay the fees, even if the food sucks (I just took a business class flight from Buenos Aires to Miami last week and the food sucked) it is worth it for the big lie flat seat.

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Myles Guest

..seriously Ben sitting in Economy class..voluntarily..are most of you here are off your meds!...He would rather fly TAAG in F on full revenue and be GH be straight again...and...Not going to happen!! Stop winding him up! LOL! As if he knows how to spell Ryan Air!!

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Fred M Guest

Lucky flying economy. Back of the bus with peasants like me. This I look forward to reading.

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Myles Guest

Ben..are we seeing any light in the end of the tunnel here !..could you pls. elaborate the momentarily situation?...thanks!!

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