Does Etihad’s New First Class Lounge Access Policy Make Sense?

Ben wrote last week about Etihad’s new first class lounge in Abu Dhabi finally opening.

Etihad-First-Class-Lounge

I’ve been paying particular attention to this opening because we’re flying Etihad to the Maldives.

Matthew at Live and Let’s Fly recently posted a review of the lounge. I’m excited to check out the lounge and see how it compares to other great first class lounges.

But according to Matthew, the access policy excludes passengers connecting from 3-cabin flights to 2-cabin flights:

Note that access is only for customers traveling in first class from Abu Dhabi or holding Etihad Guest Platinum status (or the equivalent status with an Etihad Airways Partner). Let’s say you bought a first class ticket and your leg to Abu Dhabi was in first class but your connecting flight has business class only — you will NOT have access to the lounge.

This makes no sense to me. At all.

If we were paying cash, our one-way flight from LAX to MLE would run $17,697.

EY_LAX-MLE

I obviously didn’t pay cash. But for someone who did, how can Etihad justify denying access when the ticket costs nearly 18 grand?

If this is a worry about overcrowding, I can appreciate that. In fact, I think it’s smart of Etihad to be proactive about not having the lounge jam packed. But, wouldn’t it make sense to start by limiting access to elites on partner airlines instead of passengers flying Etihad’s metal?

This isn’t the end of the world for us. We’d already planned on heading to a hotel for the night. But, I wanted to get to the airport early in the morning to check out the new lounge. Now we’ll have to wait until our return trip to see it.

What do you guys think? Should Etihad rethink it’s policy that blocks access to passengers connecting from 3-cabin flights to 2-cabin flights?

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RC Guest

needless to say, the lounge is AMAZING! I couldn't bring my friend who was in business class on my same flight so I checked it out for about two hours before going to the J lounge. Incredible service, almost personal butler like, as I was there before a "rush". Not crowded at all. great lounge. I can see they want to keep it exclusive but this doesn't seem fair what you are writing about.

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EthaninSF Gold

I find that lounge access is probably one of the most inconsistently implemented benefits out there. Using Singapore Airlines as an example, last year I traveled in SQ Suites overnight from BOM to SIN arriving in the morning. The following day (after an overnight in Singapore), I was travelling on a separate economy class SQ ticket to BKK. I showed them the boarding card from my "connecting flight" with a date from two days prior, and was promptly admitted to the F lounge in SIN. On my return, I was travelling on SQ in Y from BKK to SIN, connecting the same day to an F ticket SIN to SYD. In BKK, both the SQ lounge and the TG lounge refused to admit me stating that my next flight was an economy flight, even though I had an boarding pass for a ticket in F the same day. Later that day, I was then admitted to the Suites lounge in SIN, once I arrived there.

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Mike OMAAT

For those who are saying this is a departures lounge and that's all that matters, aren't you overlooking the fact partner elites also have access? They've already opened the lounge to passengers who aren't departing in Etihad first. My point is, wouldn't it make sense to start with more Etihad passengers (particularly those in a 3-cabin to 2-cabin situation) before opening the lounge to partner elites? I'd suggest the complaints @Shahr mentioned are proof Etihad's priorities are backward.

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Shahr New Member

I flew EY F from SFO to AUH had a connecting in two-class only J to AMM and got denied. The supe in the J lounge filed a formal complaint and said management is trying to figure out a solution given that it's been only 2 days and tons of complaints already. Considering it took em years to open the lounge it'll probably take em years to change policy; if they even change it

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Gerd Guest

@Lucky: At first I would like to thank you your great website :-) My personal opinion is that this policy is unfair. The passenger pays the First Class fare for the whole trip but gets downgraded only due to the fact that the airline is not deploying an a/c with First on the short-haul connecting flight. So the customer doesn't get the experience he has paid for. Additionally he is deprived the Lounge experience he also has paid for. IMHO there are no valid excuses for that policy. It would only be fair to grant the lounge access on the fare basis paid, not the actual travel class. Would avoid a lot of disappointment.

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