This actually made my day. When I write trip reports I’ll occasionally mention exemplary employees by name. Anyway, I got a Facebook message from someone just this morning who I had mentioned by name in a review of an international luxury hotel several years ago for truly going above and beyond. I’ll leave out the hotel/person, but this part of the message made me smile:
Thanks to your blog, I got to rub my face into the seniors who gave me crap about my customer service.
LOL! I guess I’ve finally figured out what purpose my blog serves…
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