Southwest Airlines is usually known for their great service, but obviously there are going to be some bad apples. The airline is in the news because a gate agent mocked a five year old girl’s name, and even posted her boarding pass on social media.
Why? Because of her name. The girl’s name was Abcde (pronounced “ab-city”), and the gate agent thought that was funny. Now, that’s certainly a creative name, and I think there’s nothing wrong with saying “awww, that’s a cute name,” but to laugh at a five year old (or anyone, in that way) is not cool.
— Veronica Miracle (@ABC7Veronica) November 28, 2018
The girl and her mother were flying from Orange County to El Paso, when the mother heard the gate agent mock her daughter, per ABC7:
“The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, ‘Hey if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop.’
While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter. It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of doing a formal complaint, Southwest hadn’t done anything.”
That’s really awful. It’s bad enough to mock someone’s name, but to post it on social media after the mother asked her to stop is even worse.
Southwest Airlines issued the following statement regarding the incident:
“We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online. The post is not indicative of the care, respect, and civility we expect from all of our Employees. We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees.”
Hopefully the employee in question is seriously reprimanded, because that’s not cool.