Questions and Answers

I received this email but I did NOT change my password. Is this spam?

[B]From:[/B] “[EMAIL][email protected][/EMAIL]”
[B]To:[/B] ___@___.COM
[B]Sent:[/B] Wednesday, March 30, 2016 11:18 PM
[B]Subject:[/B] Your password was changed

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[URL=’http://www.aa.com/homePage.do?c=EML||20151103|ADV|PUB|TRANS||PWRESET_CONFIRM_AA_LOGO’][IMG]http://www.aa.com/content/images/intlFareTool/aa-logo-202×61.jpg[/IMG][/URL] [IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG] [IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG] [URL=’http://www.aa.com/i18n/AAdvantage/programInformation/oneworld/overview.jsp?c=EML||20151103|ADV|PUB|TRANS||PWRESET_CONFIRM_ONEWORLD_LOGO’][IMG]http://www.aa.com/content/images/email/marketingOneOff/img_one_world.gif[/IMG][/URL]
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[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
___ ___
[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
Your password was changed
[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
The password for your American Airlines AAdvantage account was recently changed. If you made this change, you don’t need to do anything more.
[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
If you didn’t make this change, please let us know.
[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
This email has been sent on behalf of American Airlines. We are happy to help you with any questions or concerns you may have. For all inquiries, visit [URL=’http://www.aa.com/i18n/contactAA/contact-index.jsp’]aa.com/contactaa[/URL].
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[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]
This email was sent to [______@___.com]. Please do not reply to this email; this inbox is not monitored.
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oneworld is a registered trademark of oneworld Alliance, LLC.
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© 2015 American Airlines, Inc. All Rights Reserved.
[IMG]http://www.aa.com/content/images/email/AAirmail/template/spacer_clear.gif[/IMG]

its possible. id go directly to aa.com and try to log in using your account. if you can get in, change your password anyway.

I did not click on the email. I went to aa.com and tried to log in and it would not let me. Who changed my password is what I want to know. What is happening at AA???? How did someone get my email address from AA? Why could I not log in to my account? I had to reset my password and pick a new one and then I could log in. Anyone else have this issue?

That is really strange. Might be a hack. I hope you picked a more secure password and checked that any existing reservations are still there, unchanged and that your miles balance is unchanged.

Nothing was changed, all intact. I called AA and complained and I printed out headers, etc. and faxed it to them, never heard back from AA.

It’s probably out of their control and not much they can do for now. a systemwide security update or whatnot is probably not their top priority at the moment