Etihad mistake fare e-ticket problems. What can as a customer do to avoid these circumstances?

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Anonymous Guest

April 11, 2015, 5:17 am

Hi Lucky,

Need your thoughts on this situation.
During Etihad mistake fare sale on christmas day, I booked a trip for me and my family to India. After some time etihad sent a modified itinerary since the modified itinerary had too much transit time we called orbitz(from where we booked the tickets) and asked them to give another itinerary and they did provide a modified itinerary. We did even called orbitz multiple time and made sure that the tickets are issues correctly.

But just a day before travel when we tried to check-in we got an error Message and We immediately called etihad and they told you dont have a e-ticket issued. Even the customer Service person rudely told you cannot travel with itinerary, you can only travel with eticket. After that we called orbitz and after spending whole night (almost 15 hours) on phone with orbitz the problem resolved just 5 hours before the flight.

During the 15 hours call, each time orbitz said we received a eticket we were not able to check in and the confirmation number showed us our old itinerary in etihad site.

This was a big pain as i was planning the trip With two infants. And the problem is this could happen to anyone with any itinerary. What can as a customer do to avoid these circumstances..

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Etihad mistake fare e-ticket problems. What can as a customer do to avoid these circumstances?