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Etihad Cancellations


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Answers (3)

Etihad Cancellations

I booked return flights from Abu Dhabi to the Seychelles a few days ago, then yesterday Etihad postponed the outbound flight by two days and cancelled the return flight completely. I phoned up and got a full refund (or will within a few weeks), but there was no explanation offered.

My assumption is that because the UAE has extended a travel ban from a few countries, including India, and KSA has effectively closed their borders, there just isn’t the transit demand to sustain these flights. It doesn’t seem to have affected Emirates, though.

Am I reading this right? Are many other flights affected? I am debating the merits of flying from Dubai (with another set of rules) or just giving up and resigning myself to another hot, dry, dull summer in the UAE!

  1. Clem

    It’s a tough one! With the ever changing conditions, booking any travel can be a bit of a gamble, especially to touristy destinations. If your outbound is postponed by 2 days, is there a return flight a couple of days later than what you had initially planned? Or are your dates not flexible?

  2. Matt B

    Interestingly, there is a return flight the day after we booked. So Etihad re-booked us on the outbound flight but not on the return flight. Looking at the flights online it seems that prices have shot up, which I suppose happens when you cancel flights! I can’t help feeling Etihad are playing games and could have been significantly more helpful.

    Anyway, we booked new flights with Emirates. They were more expensive and Dubai is less convenient, but Emirates seem a bit more reliable at the moment.

  3. Matt B

    For what it is worth, the Etihad refund took about 2 days to come through.

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