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Answers (3)

Can AA be a World-class leader again?

Can AA be a World-class leader again?

  1. Dieon Bell-Martin

    Hey Lucky, I’ve been checking out your latest blogs and I am sure they have been in the top of my feed considering my current situation as a New employee at with a subsidy of AA. But we are the bottom the foundation and of course I will say Employee Relationship are challenging but Speaking for our Station we work hard good and together and for this I appreciate. But, I took this position for a little more active lifestyle on the Ramp. But my passion is Client Service. And to hear your dissatisfaction with the organization made my heart drop even farther than I thought it would. Considering, it was such a Premium Carrier when I was growing up and then expecting. I believe we can possibly get back to being a world leader…. I have a small/tiny legacy with the company and would love to be a chain reaction….. Do you think it’s possible???

  2. OCTinPHL

    [QUOTE=”Dieon Bell-Martin, post: 61701, member: 4810″]Hey Lucky, I’ve been checking out your latest blogs and I am sure they have been in the top of my feed considering my current situation as a New employee at with a subsidy of AA. But we are the bottom the foundation and of course I will say Employee Relationship are challenging but Speaking for our Station we work hard good and together and for this I appreciate. But, I took this position for a little more active lifestyle on the Ramp. But my passion is Client Service. And to hear your dissatisfaction with the organization made my heart drop even farther than I thought it would. Considering, it was such a Premium Carrier when I was growing up and then expecting. I believe we can possibly get back to being a world leader…. I have a small/tiny legacy with the company and would love to be a chain reaction….. Do you think it’s possible???[/QUOTE]

    @Dieon – I don’t know what Lucky will say, but my answer is “who knows?” I don’t think management knows. But as a longtime PHL “captive”, first with US and now AA, we always hear that PHL is a dump (it is not quite that bad 😉 ) and our local US and now AA employees are “rude”, “mean”, etc. Honestly – barely more so than in other cities. Most of the “bad” int’l crews I’ve had are LAA routes. Some of the best as well. I make a habit of saying “Have a good night, thanks” when leaving a plane, even when the crew was poor. I always thank the employee who is gate-checking bags, even when I haven’t checked one. It goes a long, long way. Usually you get “You too” and a smile. Not always. So I say to you keep it up, do your part, and maybe someday you will be in Client Service and can convince Dougie to change his tune.

  3. Dieon Bell-Martin

    [QUOTE=”OCTinPHL, post: 61706, member: 4556″]@Dieon – I don’t know what Lucky will say, but my answer is “who knows?” I don’t think management knows. But as a longtime PHL “captive”, first with US and now AA, we always hear that PHL is a dump (it is not quite that bad 😉 ) and our local US and now AA employees are “rude”, “mean”, etc. Honestly – barely more so than in other cities. Most of the “bad” int’l crews I’ve had are LAA routes. Some of the best as well. I make a habit of saying “Have a good night, thanks” when leaving a plane, even when the crew was poor. I always thank the employee who is gate-checking bags, even when I haven’t checked one. It goes a long, long way. Usually you get “You too” and a smile. Not always. So I say to you keep it up, do your part, and maybe someday you will be in Client Service and can convince Dougie to change his tune.[/QUOTE]
    Thanks for a response. I will keep my Premium Service on the ground level and again hope that I can be a tiny influence.

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