Questions and Answers

I am presently in the middle of a long term stay at a RI property and have about a month to go. It has been (almost) laughably bad. Even as a platinum, my room was downgraded at check in (no rate adjustment) and I got the runaround for 3 days trying to get moved into the quoted 1-bedroom suite after a month into the stay. My stuff was stolen from the laundry room, other people’s platinum gifts have been put in my room, the toilet overflowed and they didn’t send an engineer for over an hour despite there being no key to shut it off, and housekeeping has ranged from mediocre to disgusting.

I reached out to the management company and received one response promising to follow up. She never did. Marriott customer care keeps bouncing it back to the property manager/management company and doesn’t follow up, and the property manager says he’s talked to the heads of departments but clearly, nothing gets better.

I’m renovating my house and most of the properties near my office/house are under the same management company. What would you do in this situation with so many ongoing issues? Is there a way to actually talk to someone at corporate/ is there a point?

[USER=933]@Walrusara[/USER] – what a nightmare! I’m not sure if these are the folks you’ve already contacted, but Chris Elliott has compiled a list of company contacts so maybe you can get someone higher up the chain to address this for you:

[URL]http://elliott.org/company-contacts/marriott/[/URL]

Good luck!

[QUOTE=”MidSouth Skier, post: 8396, member: 184″][USER=933]@Walrusara[/USER] – what a nightmare! I’m not sure if these are the folks you’ve already contacted, but Chris Elliott has compiled a list of company contacts so maybe you can get someone higher up the chain to address this for you:

[URL]http://elliott.org/company-contacts/marriott/[/URL]

Good luck![/QUOTE]

Thanks so much! I’ve used the Customer Care email address, but going higher up may be my next step. I reached out via twitter… and they sent it back to the property manager, even after I asked for a corporate response/contact.