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Booking Four Seasons stay through a preferred agent

3

Hilton Energy Surcharge PER PERSON

Can you help?
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Hilton points to miles changes June 2021

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Marriott lounges

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Marriott/Accor/Hyatt etc

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Hyatt Point transfer workarounds?

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How much to tip Ventana Big Sur and Calala Island?

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Question on using Citi Thank you points for Hyatt stay

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Using thank you points for Hyatt stay

1

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Answers (1)

Hotel bed bug issues: claim compensation

Hotel bed bug issues: claim compensation

  1. Anonymous

    Hello Lucky,

    I would like to ask you if you ever encountered bed bug issues when staying in a hotel. And if yes, did you ask for any compensation and how?

    I have been staying at a Holiday inn in Munich and I have been bitten 42 times in one night. I went to complain (it was also the day of my checkout) but they didn’t take my complain seriously, even after I showed the manager my bites (red dot, &cm in diameter).

    What would you advise? I requested a compensation but they practically laughed at me.

    I sent an email to IHG customer care with pictures of the bites.
    I also sent an email to the hotel with pictures of the bites.

    How can I contact the upper management of Holiday Inn? clearly the local management does not care… I’m a Spire Elite member but they don’t seem to care at all…

    Thanks a lot for your help!!

    Caroline

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