Turndown service
Can you help?
0
Questions and Answers
Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Filter by:
IHG free transfers
Can you help?
0
Kimpton Secret Password
1
Kimpton Roatan possibly delayed opening
1
Laura Hotel Houston
Can you help?
0
Hilton question
2
Dreams Corfu
Can you help?
0
Matching Expedia Status to Hotels.com Status
Can you help?
0
Real-Time Hotel Dilemma
Can you help?
0
Which Hilton property in Miami South Beach should I redeem my points at?
2
Answers (1)
Hotel bed bug issues: claim compensation
Hotel bed bug issues: claim compensation
-
Anonymous GuestHello Lucky,
I would like to ask you if you ever encountered bed bug issues when staying in a hotel. And if yes, did you ask for any compensation and how?
I have been staying at a Holiday inn in Munich and I have been bitten 42 times in one night. I went to complain (it was also the day of my checkout) but they didn’t take my complain seriously, even after I showed the manager my bites (red dot, &cm in diameter).
What would you advise? I requested a compensation but they practically laughed at me.
I sent an email to IHG customer care with pictures of the bites.
I also sent an email to the hotel with pictures of the bites.How can I contact the upper management of Holiday Inn? clearly the local management does not care… I’m a Spire Elite member but they don’t seem to care at all…
Thanks a lot for your help!!
Caroline
Your feedback is important in helping us keep our community safe.