Questions and Answers

I just had one of the worst flight experiences I have had to date. My itinerary was to fly out of EWR to NRT on United and NRT to NGO on ANA (all booked through United).

First of all the flight out of EWR was delayed by almost 3 hours!! The pilot kept telling us 20 more minutes, we kept getting email alerts that the 11:15 was now scheduled for 11:40, 1:15, 1:35, 1:50.

That is not the worst part however. After landing at about 4:15, there was an announcement made that 3 connecting flights had been rebooked. None of the 3 were my 5:00 ANA from NRT to NG0. So I ran through NRT like I was going through the NFL combine. I got through immigration, got through customs and arrived at the domestic security line at 4:37, only to find out that United had REBOOKED ME!! Without even telling me!! I could have made my scheduled flight but I was rebooked!!

Now I missed meeting up with my coworkers who flew in on ANA from JFK. Almost all of my coworkers have switched to using this flight but I have stayed loyal to United.

What would you guys do in this situation? Would you just move on or contact United and demand something for this inconvenience?

I would absolutely contact United about this. A similar situation happened to me last week but that was all domestic. Their notification system and handling of delayed situations is horrible at best.
Moving away from United is something that is very personal. Depends on what you want to do with their mileage plus program, your domestic travel pattern and how convenient UA is for you. Honestly I don’t think no one really [I]likes [/I]United.

Agree with [USER=522]@PhatMiles[/USER]. Also a decision about your primary carrier is one best made after you’ve had some time to decompress after a difficult situation and not in the heat of the moment. All carriers have breakdowns but you’re right that there are better and worse ways to handle them.

Thank you both.

Is there anything in particular that I should ask for?
Or, should I just complain and see if they offer anything?

Also, I have sent them an email about this situation but I am planning on calling once I get back state side.

Also, you guys are right about choosing a carrier. United is the most convenient for me because EWR is my home airport.