Questions and Answers

What do you think the best way to book flights are? Through a third-party (Orbitz, Priceline, Google Flights etc.) or directly through an airline’s website, or even over the phone, or anything else that I’m not thinking of. Also would you book a simple itinerary (one airline, not too complicated) differently then you would book a complicated one (multiple airlines, many confusing stops)?

I think the best answer is that it depends. Google Flights can’t book all flights yet so it usually links to other websites to book. Travel agency’s websites can be useful and some carry rewards. If you’re looking to bundle a hotel, then it’s a great option. Airlines own website can provide more information about the fare class you’re buying which is useful for elite fliers. For most travelers, book where the best deal comes up.

Generally simple itineraries can be bookable online without the need of an agent but a complicated, multistop itinerary would be easier with an agent. Multistops sometimes don’t price correctly online or may be priced much higher than what an agent can quote.

Whenever possible, I try to book my personal travel on Orbitz. You still get all the airline benefits and also cash back portal bonuses along with Orbucks.
For all business travel, I have to use company’s portal and no choice.
When it comes to complex itineraries, I think multi city option is a better way to start with. If not, travel agents are helpful.