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What do do when customer service supervisor lies to you?
Hello All- I was a part of the Delta outage Sunday night, as a result I was eventually delayed well over 4 hours until they cancelled all flights and promised to put me on the first flight Monday morning. I then spoke to a customer service representative at SFO with the hopes of getting re-booked on another carrier through delta as I needed to be in my office Monday morning for a meeting. While the Delta rep claimed they saw no open seats available on alternative airlines that night, I easily found options via google flights. She then went on to say she couldn’t book me on those flights herself, but if i paid, delta would reimburse me. I was skeptical at first but she reiterated that they would reimburse me, and I actually got it in writing from her with her name. Now that I am calling Delta customer service to attempt to get reimbursed for my United tickets they are denying any ability to do so…
So my question is: Do I have a valid reason for reimbursement with the note? CAN Delta reimburse at their discretion? And if so, who / what department do I need to speak to?
Thanks in advance
Frustrated Delta flyer
Have you also tried calling the credit card you used to pay for your tickets with to see if you have any kind of travel protection?
Otherwise, I’d keep calling Delta. At minimum they have to refund your original ticket in full.
Delta should reimburse you if you have the promise in writing. I would start at the customer service options on their website and then escalate to their corporate office if you do not get any satisfaction. Elliott maintains a list of contacts here: [URL]http://elliott.org/company-contacts/delta-airlines/[/URL]
Remember to be polite while being persistent.