Questions and Answers

We booked our fall Hawaii trip on United from JMS to HNL in mid October. On the return flight we specifically chose Flight UA1229 departing HNL at 11:40pm because it takes us to LAX where we connect with flight UA1405 to Denver. UA 1405 is shown as a 787-9 Dreamliner which has lay flat seating in First class. We chose this flight because we have never been on a Dreamliner and think it will be fun. Question is when I look at my e-ticket confirmation and itinerary it lists the aircraft equipment for every segment EXCEPT for the LAX to DEN flight. What’s up with that? If they don’t fly the Dreamliner on that segment do we have any recourse?

[USER=779]@Mark J[/USER] upgrd did a post about this recently. You should take a look: [URL]http://upgrd.com/matthew/how-to-make-the-most-of-an-airline-schedule-change.html[/URL]. Only AA seems to have a clear policy around equipment change.

[QUOTE=”Gaurav, post: 7304, member: 79″][USER=779]@Mark J[/USER] upgrd did a post about this recently. You should take a look: [URL]http://upgrd.com/matthew/how-to-make-the-most-of-an-airline-schedule-change.html[/URL]. Only AA seems to have a clear policy around equipment change.[/QUOTE]
[QUOTE=”Gaurav, post: 7304, member: 79″][USER=779]@Mark J[/USER] upgrd did a post about this recently. You should take a look: [URL]http://upgrd.com/matthew/how-to-make-the-most-of-an-airline-schedule-change.html[/URL]. Only AA seems to have a clear policy around equipment change.[/QUOTE]
[QUOTE=”Gaurav, post: 7304, member: 79″][USER=779]@Mark J[/USER] upgrd did a post about this recently. You should take a look: [URL]http://upgrd.com/matthew/how-to-make-the-most-of-an-airline-schedule-change.html[/URL]. Only AA seems to have a clear policy around equipment change.[/QUOTE]
Thank you for the link. I will bookmark it to have close at hand should I meet it. Only AA seems to even mentor equipment change. If you go on united reservation page and look at that flight is still shows them flying the Dreamliner on that segment. LAX to DEN. Since they don’t list any equipment on my e ticket confirmation should I assume they haven’t decided what to flay that particular day? OCT. 22.

If the reservation page shows that the dreamliner then I would assume they are planning to fly it. That’s no guarantee that it will actually be used but I would think your chances are decent. Most carriers do not guarantee equipment so if it does get changed the best you may be able to do is get a few miles in return if you can file a reasonable complaint.

[QUOTE=”Gaurav, post: 7323, member: 79″]If the reservation page shows that the dreamliner then I would assume they are planning to fly it. That’s no guarantee that it will actually be used but I would think your chances are decent. Most carriers do not guarantee equipment so if it does get changed the best you may be able to do is get a few miles in return if you can file a reasonable complain.[/QUOTE]
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[QUOTE=”Gaurav, post: 7323, member: 79″]If the reservation page shows that the dreamliner then I would assume they are planning to fly it. That’s no guarantee that it will actually be used but I would think your chances are decent. Most carriers do not guarantee equipment so if it does get changed the best you may be able to do is get a few miles in return if you can file a reasonable complain.[/QUOTE]

Thank you again for your reply. Time will tell I guess. We usually fly non stop from HNL to DEN but decided to take the long way home just to fly the Dreamliner. Hope that’s what pulls up to the gate! Ha!