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Answers (3)

United Electronic Travel Certificates

United Electronic Travel Certificates

  1. Anonymous

    I voluntarily surrendered my seat on flight LAS-EWR 2/19/18. In return, UNITED booked me on a red eye flight that evening, compensated me $700 ETC expiring 19FEB19, and gave me food vouchers for dinner. I went to the UNITED website to redeem for travel, and the ETC is voided. Upon contacting UNITED, they said the ETC was voided on 2/21/2018 because I didn’t pay enough for my original ticket. I have the ETC in hand, and had also signed all necessary paperwork to receive such. Contacting UNITED has not been successful. Any thoughts?

  2. rickyw

    Debra, how did you contact United? I would consider escalating to someone higher up. It shouldn’t matter how much you paid for your ticket (cash or miles) when being denied boarding…


  3. Donna

    I can’t imagine that United would put a cost threshold on the original ticket canceling your ETC after the fact. The Flyer Talk website has a United Airlines forum. It may be a good place to explain your problem and seek answers from there. In the meantime, I would keep pursuing this with UA Customer Service.

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