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United delay, missed connection
I recently flew from Los Angeles to London, via Newark. I booked the LA to EWR route with United in economy, and then booked the EWR to London leg in business with La Compagnie. I allowed 3.5 hours to change planes at Newark.
Unfortunately the United plane had 2 mechanical failures at LAX which after taxying out, being towed back to the gate, disembarking, then reimbarking, resulted in a 3 hour delay. As a result of this, we (just) missed our connecting flight with La Compagnie, and arrived after sprinting horribly out of breath at the La Compagnie gate 4 minutes after it had closed. Although the La Compagnie gate staff were nice, it was very late and the office was closed, there were no more flights, the lounge was shut… so they were unable to offer us any assistance at all.
We then went back to the United desk, who were also unable to offer any assistance, as they said their contract was only to get us to Newark. They did provide us with some crisps and a very small bottle of water…. Arghh
I assumed La Compagnie, would rebook us on their flight the next day (as it was a mechanical error, we had the confirmation slip from United for them), so we booked into a hotel and prepared to spend an extra 24 hours in Newark. I rang first thing the next day, and they said that it wasn’t their policy, we were treated like a no show, and our booking was now wiped from the system.
We eventually had to rebook new flights – the cheapest of which were 2 x $1600 one way in economy.
My American Express, will cover £200 for the missed connection, but aside from that, am I right in thinking, it was just a shitty situation, and no one is to blame?
Yes. It blows big time I’m sure. Unfortunately this is the risk of traveling on two separate tickets :(.
Do you have any trip delay cancellation or travel insurance on the credit card you used to book these flights?