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Answers (4)

Unauthorized charge by American Airlines

Unauthorized charge by American Airlines

  1. Anonymous

    is it legal for American Airlines to save my credit card information without authorization? I was charged for an upgrade from economy to business class on a card different than the one I have the agent. When I called customer service I was told there was nothing they could do unless I wanted to be taken out of business class. Is this legal for them to do?

  2. David W

    Im not sure about the legality but is there a reason they upgraded you to business? I’m puzzled at how this would have happened. If its an op-up, they shouldnt charge you. If youre an elite member entitled to an upgrade or are using a SWU, theres no charge for that either. AA also doesnt offer paid upgrades until very close to departure.

  3. Anonymous

    Yeah, this sounds suspect on several levels.

  4. Donna

    Years ago before I had status I routinely requested to be placed on the upgrade list and in doing so I had to have the requisite number of miles on hand at the time of request and had to provide a credit card in advance to cover the cash requirement. Normally, the day before the flight if a seat became available they would notify me by email that the miles were deducted and the card was charged. The card I had on file for my account with AA could have been a different one than the one I offered the agent for the upgrade. Could this have been what happened?

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