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Unauthorized charge by American Airlines
is it legal for American Airlines to save my credit card information without authorization? I was charged for an upgrade from economy to business class on a card different than the one I have the agent. When I called customer service I was told there was nothing they could do unless I wanted to be taken out of business class. Is this legal for them to do?
Im not sure about the legality but is there a reason they upgraded you to business? I’m puzzled at how this would have happened. If its an op-up, they shouldnt charge you. If youre an elite member entitled to an upgrade or are using a SWU, theres no charge for that either. AA also doesnt offer paid upgrades until very close to departure.
Yeah, this sounds suspect on several levels.
Years ago before I had status I routinely requested to be placed on the upgrade list and in doing so I had to have the requisite number of miles on hand at the time of request and had to provide a credit card in advance to cover the cash requirement. Normally, the day before the flight if a seat became available they would notify me by email that the miles were deducted and the card was charged. The card I had on file for my account with AA could have been a different one than the one I offered the agent for the upgrade. Could this have been what happened?