Questions and Answers

I’m flying out tonight (Sunday) on BA286 from SFO to LHR — I was able to snag a first class award seat using my AA miles. The flight departs at 8:20pm and I dutifully tried to check in online shortly after that last night. I kept receiving a message that online check in was unavailable. I called customer service who assured me that the reservation was correct and the best they could come up with that the originating airport which had control of the records and for some reason they were not opening the flight for online check in.
I headed to the airport early just in case there was an issue and check in proceeded about as fast as I’ve experienced. And they could not tell me why I had that problem. The only suggestion was that it was related to the fact that AA made the booking.
Question: has anyone on this forum encountered this issue before? Does anyone have any insight into what might have caused this.
Thanks
PS I’m writing this from the Cathay Pacific lounge that Lucky reviewed earlier this year. The lounge is open early but no food service until 8pm. However it is a very pleasant lounge especially the impressive new area (former Air France space). About to head down to the BA lounge — it will be an interesting comparison.

[USER=7]@Tiffany[/USER]

I’ve had these problems before, it just happens, always turns out fine when I check in at airport

[USER=1420]@GBOAC[/USER] – a little late to the party here but I had that happen one time on a domestic flight. While the folks on the phone said not to worry about it, I reached out to the Twitter team and they were able to do … something … and it fixed the problem.