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Answers (3)

Travelling with portable oxygen & award flights

Travelling with portable oxygen & award flights

  1. Adam123


    I am travelling with my Mom who uses a portable oxygen concentrator. She recently began using this device so this is the first time flying with oxygen.

    Before buying the ticket, I did research and made sure the oxygen device is approved, and it is:

    I would be flying either United or LOT, so I contacted both and they said that bringing the oxygen on board wouldn’t be a problem, but that I just need to have my mom’s doctor fill out a Medical Verification Statement.

    So, I ended up purchasing an Star Alliance award flight via United, for a LOT flight from New York to Poland. I sent the medical form to LOT. However, LOT replied that since the flight was booked via United, the Star Alliance procedures require that United input the medical form, and so I should send the form to United. I contacted United, and United is telling me that LOT is responsible for inputting the medical form.

    So I have quite a problem right now. I spoke to a few people from LOT, and they all seem to be quite certain stating that the appropriate rules/procedures are that United must process the medical form. When contacting United, the customer support doesn’t know what to do. I called twice and was put on hold for half an hour each while the customer representative contacted their supervisor. Ultimately I was told by the United supervisor that LOT is supposed to handle the medical form.

    I don’t know what to do now. Any help would be much appreciated.

  2. Anonymous

    [USER=835]@Adam123[/USER] — That’s annoying. I would [I]think[/I] that it’s the responsibility of the operating carrier, but clearly LOT thinks otherwise.

    In your shoes, I would probably get a United supervisor on the line, ask if they have have a liaison look at the request, and if not — just conference LOT in. It’s silly, but sometimes having a three-way call with both airlines can cut through a lot of red tape.

  3. Adam123

    Thank you Tiffany.

    I ended up faxing and emailing the form to both United and LOT. The flight went smoothly and I didn’t have any problems

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