Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Travelling with portable oxygen & award flights
I am travelling with my Mom who uses a portable oxygen concentrator. She recently began using this device so this is the first time flying with oxygen.
Before buying the ticket, I did research and made sure the oxygen device is approved, and it is:
I would be flying either United or LOT, so I contacted both and they said that bringing the oxygen on board wouldn’t be a problem, but that I just need to have my mom’s doctor fill out a Medical Verification Statement.
So, I ended up purchasing an Star Alliance award flight via United, for a LOT flight from New York to Poland. I sent the medical form to LOT. However, LOT replied that since the flight was booked via United, the Star Alliance procedures require that United input the medical form, and so I should send the form to United. I contacted United, and United is telling me that LOT is responsible for inputting the medical form.
So I have quite a problem right now. I spoke to a few people from LOT, and they all seem to be quite certain stating that the appropriate rules/procedures are that United must process the medical form. When contacting United, the customer support doesn’t know what to do. I called twice and was put on hold for half an hour each while the customer representative contacted their supervisor. Ultimately I was told by the United supervisor that LOT is supposed to handle the medical form.
I don’t know what to do now. Any help would be much appreciated.
[USER=835]@Adam123[/USER] — That’s annoying. I would [I]think[/I] that it’s the responsibility of the operating carrier, but clearly LOT thinks otherwise.
In your shoes, I would probably get a United supervisor on the line, ask if they have have a liaison look at the request, and if not — just conference LOT in. It’s silly, but sometimes having a three-way call with both airlines can cut through a lot of red tape.
Thank you Tiffany.
I ended up faxing and emailing the form to both United and LOT. The flight went smoothly and I didn’t have any problems