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Answers (2)

Travel Agency vs Airline

Travel Agency vs Airline

  1. Anonymous

    The company I work for recently bought my wife and I tickets from MUC-DPS with a stop in SIN both ways on Singapore/Lufthansa. Since my companies policy is only booking economy tickets, but there’s nothing that says you can’t upgrade the flights yourself to premium economy or business. They book through a travel agent, which is where my question arises. I tried calling Singapore to upgrade to at least premium economy, they say they can’t touch the ticket because it was purchased by a travel agent even though it has a Singapore ticket number and reservation code. So I called the travel company that my company uses, they say they won’t do anything because it’s company policy, but to call Singapore and they will do it. I tried calling Singapore again (the whole, if you don’t succeed the first time, try someone else.) Again, they refused to touch the ticket and referred me back to the travel agency. They would however do it using miles. Who’s right here? Is there a way to get Singapore to upgrade the flight? Also, the return from SIN-MUC is operated by Lufthansa, but the travel agency booked it using the Singapore code-share flight number (I don’t have a Lufthansa reservation code for that leg, it’s still the same Singapore.) Is there a way to use one of my United GPUs on the Lufthansa flight even though it’s booked using the Singapore flight number? The travel agency said she could change my reservation to the Lufthansa flight number, but it would cost $6000 each to do so. Any helpful hints? Thoughts? Ideas? Thank you.

  2. David W

    I’d probably just use miles to upgrade SQ, since the TA wont change the ticket. Furthermore, there’s probably change fees involved if you wanted to pay cash to upgrade.

    For your return, I think the SQ codeshare flight number will prevent you from using a GPU. If you could, it’d also have to be in an eligible fare class. [URL]https://www.united.com/ual/en/us/fly/mileageplus/premier/global-upgrades.html[/URL] $6k to change to an LH flight number for Y is ridiculous.

    Could you not have booked the flights yourself and request a reimbursement?

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