Questions and Answers

Hey Ben,

I’m having an ongoing battle with United/Air Canada and Aeroplane in redeeming aeroplan miles for a flight from Dallas to London. My ticket was purchased business class, but United put me on a British Airways business class flight for an undetermined reason. The flight was booked through Air Canada with United as the main carrier. Air Canada claims they do not have access to United itineraries, and United is demanding original documentation: ie. original boarding passes for United and British Airways flights. Aeroplan isn’t being much of a help either. Those points are my last chance for 100K Super Elite for 2016! How do I stick it to these guys if I’ve already mailed out the requested tickets, but they claim to not have received them??

Pissed!

Art, hopefully you have copies of the documentation that you sent in. I would continue escalating. Look up the contact info for the VP or senior executive for United and AC and write to them (politely, not full of stick it to them attitude). You could also try to complain through the BBB and any local customer service journalists you might know of locally. For e.g. the NYT and Boston Globe have columnists who follow up on consumer service issues. Not much else you can do at this point.