Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Response to compliments
Just curious if airlines typically respond to your compliments when you email them. I sent a message to American Airlines via their website because I wanted to compliment the airport staff I recently encountered. I didn’t ask any questions, so a response wasn’t really necessary, but I thought they would at least acknowledge the message, say thanks for being Executive Platinum, etc. I feel oddly let down about the whole thing even though I wasn’t complaining about anything. Have you ever had a similar experience?
Most of the time when I compliment on someone like an airline employee (which does not happen often because I rarely encounter exemplary helpfulness), I get a pre-written, cut and paste reply. However, I still hope that the employee at least gets a copy of that email, so that he/she would know that he/she did a good job.
You could also try the Twitter team. They usually respond and at least say they’ll pass the message on.