Questions and Answers

Hi there,
Just curious if airlines typically respond to your compliments when you email them. I sent a message to American Airlines via their website because I wanted to compliment the airport staff I recently encountered. I didn’t ask any questions, so a response wasn’t really necessary, but I thought they would at least acknowledge the message, say thanks for being Executive Platinum, etc. I feel oddly let down about the whole thing even though I wasn’t complaining about anything. Have you ever had a similar experience?

Most of the time when I compliment on someone like an airline employee (which does not happen often because I rarely encounter exemplary helpfulness), I get a pre-written, cut and paste reply. However, I still hope that the employee at least gets a copy of that email, so that he/she would know that he/she did a good job.

You could also try the Twitter team. They usually respond and at least say they’ll pass the message on.