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Answers (5)

Repeated needless itinerary changes

Repeated needless itinerary changes

  1. Anonymous

    I’ve had a Delta reservation for HLN-SLC-ATL-RSW on March 13 since mid-November, with 1 hour between flights in both SLC and ATL.. Beginning in mid-December, I began receiving itinerary changes moving my departure 7 1/2 hours earlier (to 6 a.m.) and inserting layovers, most recently inserting a 2-hour layover in SLC and a 5-hour layover in ATL. The maddening thing is my original itinerary remains on the website, listed as available for booking. This happens every Saturday morning, and I call Delta immediately to restore the original itinerary. The customer service agents are quick to restore it and apologize (typical comment: “I don’t understand why this happened.”) But it continues to happen every Saturday morning. I have complained about it, and in mid-January I received one apology. But nothing changes. It continues to happen every Saturday morning, again and again and again. Any suggestions?

  2. Clem

    That sounds incredibly annoying! I’ve never had that issue before.
    If it’s still pricing the same , maybe you could cancel the whole itinerary and rebook it, hoping that the new reservation won’t suffer from the same issue?

  3. RTBones

    That is incredibly frustrating – if this had happened to me, my good lady wife would be apoplectic. 🙂 I was going to suggest what Clem did (rebook if the price is the same, hoping the automatic schedule change doesnt affect the new reservation). My add to the suggestion would be to try and put the same routing on hold. Even though it is showing as being available for booking, I am wondering if the schedule bots will automatically adjust the timings when you hold it. If they dont, maybe the Delta reservation folks can see something different between what you have on hold and what is booked already.

  4. JeffNYC

    [QUOTE=”Clem, post: 71835, member: 2278″]That sounds incredibly annoying! I’ve never had that issue before.
    If it’s still pricing the same , maybe you could cancel the whole itinerary and rebook it, hoping that the new reservation won’t suffer from the same issue?[/QUOTE]
    This sounds roughly equivalent to unplugging it for a couple minutes, then plugging back in – it will probably work! (One issue might be if there are any upgrade priority concerns. Then the general glitchiness of trying to cancel airline reservations…)

  5. Bill K

    UPDATE: I finally got this kicked up to someone who understands the system. He said my original itinerary had 43 minutes between flights in SLC, and their algorithm said 45 minutes was the minimum, so it automatically got kicked out as unworkable (even though that itinerary was still the first option on their booking website). I guess he lowered the 45 to 43, because the problem stopped.

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